Job Description:Desktop Technician Location: Novi, MI Responsibilities of the Technical Analyst:
Analyze all business requirements and recommend appropriate applications and technology, while working on projects/tasks in a support role.
Developing knowledge with the configurations and usage of business applications.
Learning business application utilities such as mapping tools and communication profiles.
You will have hands on experience with the data content and learning the structures of backend database platforms.
Assist in designing data flow charts and diagrams for processes and learn to provide effective solutions to all issues.
Aid in determining appropriate procedures for all IT technologies and support all equipment configurations.
Learn all IT procedures and processes, while adhering to compliance standards and technical metrics to resolve all IT issues.
Understand and implement defined technical architecture and assist with incorporating all new technologies into IT systems, and monitor all production environments.
Coordinate with all business and IT partners to analyze all business requirements of clients and provide resolutions to problems.
Understand defined IT architecture and contribute in developing presentations/white papers for all technical processes. Provide general working knowledge feedback of all processes.
Investigate and identify software vendors application issues and communicate issues, assisting with developing effective resolutions.
Support all team members to evaluate technical processes and provide an effective interface with all vendor partners.
Coordinate with our infrastructure and operations departments and maintain compliance to all regulations, while collaborating with IT architecture team to perform risk assessment on projects.
Assist all business partners to analyze changes in requirements and provide enhancements to all applications and provide support to all 3rd party software tools and maintain knowledge of all management process.
QUALIFICATIONS (KNOWLEDGE, SKILLS & ABILITIES):
Associates degree in an IT related field.
Up to 4 years of related experience with office applications such as adobe, office 365, MS Teams, Okta, Box and some type of ticketing system experience.
Laptop OS image provisioning , Desktop patching , Software & Hardware troubleshooting and installations/replacement
Network related troubleshooting on Desktops , connectivity issues troubleshooting preferred CCNA certified or equivalent years of experience
Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
Provides advice and guidance to colleagues regarding incidents
Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
Identify, log and resolve technical problems with software applications or network systems
Excellent interpersonal and communication with the ability to interact with all levels of the organization.
Proficiency with Microsoft Office Suite.
Demonstrated effective ability to organize and prioritize work to ensure timely deadlines.
Excellent problem solving, critical thinking and decision-making skills.
Drive your career forward and win a key role in leading the advancement of automotive technology. MARTIN Technologies is a full-service, global engineering and manufacturing company with capabilities in the automotive, marine, aerospace, and defense industries. We excel with innovative methods and best practices supporting the world’s best customers. We have immediate career opportunities. We are currently seeking Prototype Vehicle Build Technicians to join our team in Novi, MI.
