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Position DescriptionAs part of the Ryder team the Sales Coordinator will handle a variety of tasks.Requirements
High School Degree or general equivalency diploma required
Advanced level skills in MS Word such as keyboard short cuts, creating macros, merges, templates, and working with images and text
Advanced level skills in MS Excel such as working with formulas, data tables, pivot Charts, graphs, data management and analysis
ADDITIONAL REQUIREMENTS:
Knowledge of vehicle specifications, and cost sheet and proposal preparation strongly preferred
Excellent communication skills, both written and verbal
Detail oriented with good follow-up skills and customer focused
Knowledge of RIDE, CATS, SAM, FIS, Options, VP97, RMDS, Maintenance Info Center, and SOM strongly preferred
2 + years of Ryder experience preferred
ResponsibilitiesResponsibilities for this position include but are not limited to:
Preparation of Proposals - Create/Maintain proposal template and proposal content database
Coordinate with sales person to determine most appropriate proposal, format, and content
Prepare proposal and forward when needed - soft and/or hard copies
Creation of cost sheet via options (approximately 50 - 75% of all cost sheets) Obtain from sales person all appropriate equipment specifications, application, services, tax, lease structure information, EVA and margin parameters
Create cost sheet and forward
Make adjustments as necessary
Creation of Customer Care Plans Obtain all relevant information from sales person
Populate CCR documents. Forward to all appropriate personnel
Schedule Annual Customer Reviews Maintain working calendar for each CDM/BDM
Maintain customer contact database for each CDM/BDM
Utilizing calendar and coordinating with the sales person and customer schedule annual reviews
Prepare review binders. Research accounts for sales force when extensions / addition/ replacement / annual review is due
Check on RCRC history, mileage, fuel, shop records, rental records, etc. VCNs / Vehicle Tracking - make sure VCNs are cut and go through using VA Daily Report
Request proper files from 'transfer from' location
Send files to 'transfer to' location
Ensure proper tag and registration is ordered
Follow up with shops on necessary in / out-service work
Create and maintain customer orientation schedule and New Customer Orientation Report (RIDE)
Maintain Lost Business - Estimated Report (RIDE) Monitor new account transitions to ensure transition (and related record reassignments) on a timely basis
Monitor CSI Closed Loop process to ensure timely submission of Closed Loop Action Plans
Update shops on upcoming CSI surveys
Monitor updates of the 18 Month Term Out Report (RIDE) to ensure current status and action plans
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.Job Locations US-TX-Saginaw | US-TX-GRAPEVINE | US-TX-FARMERS BRANCH | US-TX-ROANOKEPosted Date 2 months ago (9/24/2019 1:00 PM)Requisition ID 2019-78205Category Admin Support, Clerical & Service CoordinatorsEmployment Type Regular - Full Time (4)Travel Requirements 10-20%Position Code 9793
