Service Technician (Sagniaw)

Service Technician (Sagniaw)

29 Jul 2024
Michigan, Saginaw-midland-baycity 00000 Saginaw-midland-baycity USA

Service Technician (Sagniaw)

Vacancy expired!

We are seeking to hire bright, dynamic individuals who have a passion for service and commitment to excellence. Our culture is one that is built upon the three Es: Excellent, Ethical and Effective. We strongly believe in promotion from within. As a team member, you will have the opportunity to experience limitless career growth potential and advancement. While certain positions require past work experience in a specific role, you dont have to have any experience in property management to join the Beztak team We will teach you everything you need to know about what we do!

We also offer a generous, competitive comp and benefits package. Check us out at to learn more about who we are.

The Service Technician position safeguards the interests of the owners by maintaining the physical condition of property and equipment according to company guidelines and standards, and protecting the property and equipment from damage, loss, and deterioration.

ESSENTIAL FUNCTIONS:

Maintains and cares for equipment as may be necessary for its continuous operation. Completes emergency repairs as may be required to prevent damage or deterioration

Documents replacement of appliances, carpet, vinyl, water heaters, condensers, etc., in all units. Also tracks systems repairs, apartment painting (full paint or touch-up), refrigerator coil cleaning, and other major repairs

Maintains an adequate inventory supply level while ensuring service shop is clean and organized

Performs daily pool/spa inspections (in season) to ensure proper water chemistry and cleanliness of pool/spa area, and to ascertain needed repairs or improvements

Keeps premises supplied with cold and hot water at all times. Keeps premises heated and cooled as the seasons or local ordinance may require Performs routine maintenance and repair on central and/or individual air conditioning units as authorized or directed by Supervisor

Notes building deficiencies or needs to Supervisor in writing

Adheres to established policies related to fair housing

Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts

Assists other Service Technician(s), and Groundskeeper(s) in the maintenance/cleanliness of the common areas

As predetermined by the owner-approved budget for the property, the service staff member(s) is / are required to use their own labor to perform carpet cleaning, apartment cleaning, and interior painting with limited use of outside contractors.

Scheduling / contracting vendors to perform apartment turnover services that exceed the budgeted amount in the given month, will require the written consent of the Property Manager.

Maintain grounds and exteriors including but not limited to pool cleaning, snow removal, trash pick-up.

FACILITIES STANDARDS

All service associates are either directly responsible for these standards or all required to support the service team in achieving these standards.

Curb Appeal

Ensures that all interior and exterior areas of the property are litter free, clean and presentable, keeping sidewalks and entry ways free of snow and ice whenever necessary.

Priority One areas are to be inspected daily and tended to on a continual basis to ensure curb appeal

Check annual flowers for watering, weeding, and pinch dead blossoms a minimum of once daily.

Holiday lighting consists of white lights in Regional Manager determined areas.

All sign lights, Accent/up lights, and pole-mounted lights in Priority One areas are to be operational every night

Exterior pools, spas, waterfalls, and fountains are opened as early as weather allows and remain open as long as weather permits

Market Ready/Unit Turns (Assist Service Manager/Supervisor)

Locks are to be changed within 24 hours of the apartment becoming vacant.

Apartments are to be made market ready within 72 hours of the move-out when an apartment is pre-assigned and within 3 days of the move-out for routine turns or 5 days of move-out for non-routine turns when the apartment is vacant not rented.

Service Managers are responsible for approving the completed work of those preparing a market ready apartment, documenting the performance on the Unit Inspection form and signing the form.

Property Managers are responsible for the final acceptance of a Market Ready apartment by placing the Welcome Card or gift in the apartment.

All vacant units are to be walked bi-weekly (every other week) and monitored for signs of damage including, but not limited to, water infiltration or situations that will lead to mold growth.

Service Requests

Routine Service Requests are to be completed within 24 hours or within 48 hours when a part is on order or a Contractor is required to complete the request

Total weekly routine service request calls should not exceed 10% of the total units and no more than 10% with regards to outstanding service requests

Reports of any water infiltration or mold are treated with high priority and in cases where excessive water infiltration and mold is found; they are treated as an emergency. Mold remediation plans must be followed.

Follow-up on Service Requests weekly to measure resident satisfaction

If a service request is open over 24 hours, document the reason and contact the resident

Preventive Maintenance

Each Service Associate will adhere to the Preventive Maintenance Program guidelines by performing an inspection on each apartment at least two (2) times per year and performing routine preventive maintenance of common areas per schedule

All floating fountains will receive an annual maintenance checkup

All limited access gates will receive an annual maintenance checkup by a reputable service company

Energy Conservation

All associates are to follow energy conservation guidelines and return climate control thermostats to the appropriate setting (60 degrees Winter/85 degrees summer) and where applicable, turn off wall units. Vacant unit refrigerators should be set to 1 or manufacturers recommended lowest settings.

Cleaning Schedules

Each site is to display and complete their site-specific cleaning and grounds schedules.

Checklists, Binders and Logs

Each community is to use the Sign In/out log for residents, contractors, and associates.

Seasonal Routines and Checklists are to be completed by stated deadlines.

Facility and Service Shops are to be locked when associates are not present.

Lighting Inspections are to be completed 2 times per month and documented on the inspection form.

PERSONAL QUALITIES:

High integrity, positive attitude, mission drive and self-directed.

Passion, dedication and commitment for providing excellent customer service.

Ability to identify issues before they occur.

Able to handle problems as they arise in relation to the operation of the community and collect data, establish facts, draw valid conclusion and make changes to prevent the problem from occurring again.

QUALIFICATIONS AND EDUCATION:

High School diploma and related Vocational Training and/or equivalent work experience

Excellent mechanical aptitude

Must have the availability to work a flexible schedule any day of the week, including being on-call

Ability to provide direction and instruction to subordinates, and to communicate effectively and efficiently with residents, supervisors, vendors, and others.

Previous plumbing, electrical, mechanical, drywall repairs, carpentry, and pool/spa maintenance experience.

Must be able to read and write service requests.

Previous hotel, commercial and/or apartment maintenance experience preferred

Excellent verbal, written and listening skills.

Proficient computer skills including but not related to Microsoft Word, Excel, PowerPoint and Outlook.

Pool certification where required.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is continually required to:

Stand; walk; sit; use hands to finger, handle or feel; reach with hands and arm

Frequently required to climb stairs, balance; stoop, kneel, crouch, or crawl; talk or hear

Occasionally lift and/or move up to 60 pounds.

Snow removal on walkways and entries is a requirement of the position in cold weather climates.

Please note, it is impossible to identify each and every aspect of the position. As such, there may be property specific elements that factor into the performance of your job. Please address any questions to your immediate supervisor

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