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JOB DESCRIPTIONSr. Manager, Regional Network Service Operation - AmericasResponsibility Level:Seeking a Regional Network Services Manager with a successful track record of Network Operations and Performance Management while also being a self-directed, self-starter. The manager needs to have a sense of urgency, along with a "can do" attitude. The manager will provide leadership to and mentor a talented operations team and managed services support organization from both a technical and managerial perspective. While located in North America, regional oversight includes North, Central and South America.The Manager, Regional Network Service Operations North America is responsible for the network operations team and managed services support organization that administers, monitors, troubleshoots, changes, implements and audits a large scale Cisco based WAN/LAN network. The America's Region Network supports 70+ manufacturing plants, a major data center, 3 major engineering centers, a metro area campus, and a global disaster recovery center that are part of a global network supporting 300+ sites. Documentation and explanation of process, audit, standardization and performance of the network infrastructure is an ongoing responsibility of this role.RESPONSIBILITIESbull;Provide management for a regional team of Network Service Operations staff including performance reviews, mentoring and goal setting to build the knowledge base, professionalism and technical capabilities of the Network operations teambull;Direct the activity of the managed service provider to achieve the Adient Network Team's goals.bull;Work with regional staff, global staff and global managed services support organization to ensure operational up-time of network transport for all network environmentsbull;Management escalation point for after-hours critical issuesbull;Consistently improve network performance and up-timebull;Manage complex problems issues through to completion including timely, effective communication of network issuesbull;Evaluate risk and priority of network changes or issues.bull;Identify recurring and potential problems, recommending and implementing process/ controls and documents for preventionbull;Coordinate network changes and requests with the appropriate internal and external stakeholdersbull;Participate in a tools and automation strategy discussions to identify and recommend new or modified tools, views, standards and audits.bull;Work with internal and external customers and suppliers to provide information, form action plans, create process and resolve findingsbull;Represent Adient Network Services to other internal IT delivery teams and business groups as required in support of business and plant initiatives.bull;Manage team through ongoing and long-term projects to standardize network infrastructurebull;Organize, develop and present requisite operational reportingbull;Financial management experience for a medium sized operational business unit.REQUIREMENTSbull;MUST HAVE EXPERIENCEbull;3 to 5+ years experience managing teams responsible for large scale LAN/WAN environments.bull;Applicant needs to have developed professional written and verbal communication skills including the ability to mentor and develop employees.bull;Experience establishing working relationships with customers and stakeholdersbull;Must have a proven capability of building process, reporting and procedures as necessary.bull;Working experience with Cisco, F5 and IOS including configuration and troubleshooting is required.bull;Familiar with various network and voice technologies,
