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Job SummaryThis role will perform diversified functions that require decision making and problem solving with minimal direction. Responsibilities include but are not limited to processing PMI/MIP waiver requests, paying PMI companies/HUD and working various PMI reports as well as other duties assigned. The Escrow Operations Specialist will be knowledgeable regarding escrow accounts and will have a dedicated focus on PMI/MIP processes but will be expected to maintain flexibility to train on other areas. The Escrow Operations Specialist must ensure department guidelines are being met, and executes policies and procedures to ensure agency guidelines and compliance requirements are met without posing risk to the bank.Job Responsibilities:60 % of time: Data Processing Processing MSP tasks sent by customer service, vendors and internal team requests Review Reports and ensure timeliness of reviews Maintain and monitor department shared email inbox and respond to requests as needed Utilize systems for PMI companies, HUD, IDM, MSP, Salesforce, various reports and other resources as needed in order to fully review and execute tasks as needed20 % of time: Compliance/Bank training and job knowledge management Complete all assigned LMS courses as needed before expected due dates Stay updated on all department updates/changes to processes and procedures as well as bank wide initiatives that directly/indirectly impact Escrow Operations Participate in necessary webinars and job related training that are a direct result of management request Completing all work with a high level of quality to ensure adherence to compliance and regulatory requirements10 % of time: Process Improvement and Projects as assigned Recommend process improvements that can aid in the improvement of efficiency and quality within the Mortgage Insurance department Identify areas in which the Mortgage Insurance department can be more successful with cost saving initiatives Participate in a project outside of general day to day duties and partner with other departments10 % of time: Personal Growth and development Engage with supervisor regarding personal development monthly and take ownership of key performance items Create and maintain personal development plan and have continued conversations with management regarding opportunity for growth in the Mortgage Insurance departmentEnsure compliance with applicable federal, state and local laws and regulations. Complete all required compliance training. Maintain knowledge of and adhere to Flagstar's internal compliance policies and procedures. Take responsibility to keep up to date with changing regulations and policies.Job Description: HS Diploma, GED or Foreign Equivalent 1-2 years of Mortgage Servicing Experience with focus on Government and Private Mortgage Insurance and/or Customer Service experience with Mortgages Excel - beginner to intermediate Analytical and problem solving capability Ability to meet deadlines Demonstrated customer service oriented focus Ability to work quickly and multi-task through various work items
