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We are seeking a highly motivated, experienced, and resourceful individual to inspire, lead, and scale Cash Customer Operations’ (CCO’s) Risk Operations and Risk Management functions. These functions serve to protect our customer and our business from fraud and bad actors, identifying new fraud vectors and working with product, engineering, and other teams to counter them; working cross-functionally with our partner banks to resolve customer disputes, managing identity verification, helping customers with account theft, and more.
In this role, you will serve as a cross-functional leader inside the company, working with product, engineering, design, business development, marketing, and finance to protect our customers and build Cash App’s reputation as a financial institution they can trust. You’ll manage the operations of the team to ensure we achieve Cash App’s most important strategic priorities and underpin our obsession with the customer focus and mindset. You will set, track and manage your team’s Key Performance Indicators (KPIs) weekly and partner with training, recruiting, analytics, workforce management, Voice of the Customer (VoC) and other teams focused around keeping our customers safe and successful.
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Cash App treats all employees and job applicants equally. Every decision is based on merit, qualifications, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding local guidelines.