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Description We are looking for a Business Analyst with strong ServiceNow expertise to join a client of ours in the East Metro!Knowledge with ServiceNow would be preferred, experience with customer support, use of JIRA, Microsoft Office apps (e.g. Word, Excel).Business AnalystThe IT Business Analyst is responsible for participating in the planning, development, maintenance, and enhancement of the functional areas of application packages. They are assigned to teams within an assigned business unit and independently utilize various client/server platforms. Individuals assist in collaborating with company customers, staff, IT and other stakeholders to identify user requirements, assess available technologies, and recommend solution options. They assist in assessing business objectives and design business processes for low to medium level objectives in such a way that they may be effectively modeled, configured and measured within the package application environment. Individuals assist in communicating application package capabilities and possibilities to designated functional areas, while seeking ways to collaborate with IT members to facilitate transition to and support of an application package.Responsibilities:
Assist with low to medium level business analysis and process design in one or more functional areas (finance, accounting, sales, engineering, manufacturing, etc.) within the enterprise in the analysis, and redesign of application package functions and processes
Assist in the formulation of and definition of application scope and objectives and devise/modify procedures to solve low to medium complexity business problems
Assist in communicating application package capabilities/possibilities within one functional area with low to medium complexity of requirements
Assist in specifying and validating reporting universes. Assist in specifying, developing, and validating low to medium complexity business reports
Develop business relationships with other departments to ensure successful implementation and support efforts
Develop and maintain good relationships with customers and IT colleagues to meet expected customer service levels
Develop, coordinate, and execute appropriate unit (functional), integration and volume tests to ensure successful implementation and support efforts
Minimum of 2 years of experience in relevant functional area, limited experience with application package modules, and one package implementationProficient Business understanding in one functional area (e.g. customer service), as well as an understanding of the organization’s industry (e.g. manufacturing)Strong verbal and written communication skills, proficient in the ability to express low to medium level technical concepts in business termsStrong analytical, problem-solving, and conceptual skillsStrong interpersonal skills; ability to work well on cross-functional project teams and foster team commitment to tasksDeveloping project management skills, operating as part of a team organizing, planning, and executing projects from vision through implementationRequirements We are looking for a Business Analyst with strong ServiceNow expertise to join a client of ours in the East Metro!Knowledge with ServiceNow would be preferred, experience with customer support, use of JIRA, Microsoft Office apps (e.g. Word, Excel).Business AnalystThe IT Business Analyst is responsible for participating in the planning, development, maintenance, and enhancement of the functional areas of application packages. They are assigned to teams within an assigned business unit and independently utilize various client/server platforms. Individuals assist in collaborating with company customers, staff, IT and other stakeholders to identify user requirements, assess available technologies, and recommend solution options. They assist in assessing business objectives and design business processes for low to medium level objectives in such a way that they may be effectively modeled, configured and measured within the package application environment. Individuals assist in communicating application package capabilities and possibilities to designated functional areas, while seeking ways to collaborate with IT members to facilitate transition to and support of an application package.Responsibilities:
Assist with low to medium level business analysis and process design in one or more functional areas (finance, accounting, sales, engineering, manufacturing, etc.) within the enterprise in the analysis, and redesign of application package functions and processes
Assist in the formulation of and definition of application scope and objectives and devise/modify procedures to solve low to medium complexity business problems
Assist in communicating application package capabilities/possibilities within one functional area with low to medium complexity of requirements
Assist in specifying and validating reporting universes. Assist in specifying, developing, and validating low to medium complexity business reports
Develop business relationships with other departments to ensure successful implementation and support efforts
Develop and maintain good relationships with customers and IT colleagues to meet expected customer service levels
Develop, coordinate, and execute appropriate unit (functional), integration and volume tests to ensure successful implementation and support efforts
Minimum of 2 years of experience in relevant functional area, limited experience with application package modules, and one package implementationProficient Business understanding in one functional area (e.g. customer service), as well as an understanding of the organization’s industry (e.g. manufacturing)Strong verbal and written communication skills, proficient in the ability to express low to medium level technical concepts in business termsStrong analytical, problem-solving, and conceptual skillsStrong interpersonal skills; ability to work well on cross-functional project teams and foster team commitment to tasksDeveloping project management skills, operating as part of a team organizing, planning, and executing projects from vision through implementationTechnology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .
