Help Desk Analyst III

Help Desk Analyst III

03 Nov 2023
Minnesota, Burnsville, 55306 Burnsville USA

Help Desk Analyst III


I am seeking a Help Desk Support Technician II to join a creative-minded team of professionals. My client is a small MSP company that is located in Burnsville MN. I will need someone who can be responsible for day-to-day service desk ticketing and management of escalated tickets through completion. I am looking for individuals that are motivated and excited by the challenges of technology and enjoy working in a fast past environment. If you are interested, please apply today.

IF you are interested in this great opportunity, you can reach out to Michelle Besler at


• Ideally someone with MSP experience but not required

• 2-3 years of experience

• Onsite work for end clients (willingness and ability to drive) and remote - customer facing and prior help desk experience would be helpful

• Need to be willing to go onsite while training and then can consider hybrid

• Heavy Microsoft stack MSP so anyone that has good Microsoft experience is

• They use Connect Wise

• Experience with O365 and Azure AD administering accounts, new user set up

• Windows server- basic account set up/maintenance/user onboarding, AD accounts, group membership

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