Technical Support Associate - Contract to HireWeekend Shift - Friday - Monday evenings, start at 8 pm - 6:30 amThe Technical Support Associate is responsible for supporting all Company field-based activities including providing support to our vendor partner technicians which requires troubleshooting and issue resolution. This position is designated to provide second level support for selected Company projects. This position also involves data entry for status and reporting information. ResponsibilitiesProject Support Activities including developing a thorough understanding of the project's Statement of Work (SOW); collecting required project data and information; providing general technical support to ongoing field service activities; working directly with field teams to troubleshoot and resolve site specific technical situations; escalating issues to assigned resources as needed; value selling of Company products/services; and may perform technician "check-in and "check-out interviews as needed.
Positive Communication including utilizing Company 's systems and tools to effectively communicate status of project activities; maintaining positive and effective working relationships with Company 's network of vendor partners; participating in internal project meetings; maintaining positive working relationships with internal departments including providing overall feedback to the project management teams; and making recommendations for continued process improvement.