Vacancy expired!
The North Shore Scenic Railroad is currently seeking team members with excellent customer service skills and attention to details to work as Museum and Train Staff this summer and fall. Train Staff work in the giftshop and Ticket office inside the downtown Duluth Depot, as well as car attendants on the popular excursion trains, selling concessions and attending to passenger needs. Team members work registers and complete transactions as well as providing tourist information on the train excursions. You must be atleast 18 years old to apply.
To apply, you must complete an application found here: https://northshorescenicrailroad.org/jobs.html
Specific roles and responsibilities include but are not limited to:
Greet and assists customers with a smile, acting as a museum interpreter and providing railroad history to the best of your abilities while continually growing those abilities.
Work in areas on train excursions, giftshop, ticket office, ice cream shop, and museum docent post.
Knowledgeable of the North Shore Scenic railroad including but not limited to: events, excursion schedules, policies, history, safety procedures, sales products, tourist information
Complete transactions quickly and accurately in all shops
Presentation, housekeeping and inventory management in all shops
Answer questions and help customers solve concerns or problems pertaining to merchandise or other related issues
Open, run and close register tills and ensure proper handling of money in shops and all activities related.
Ensure proper handling of stock including inventory, security and reporting procedures.
Maintain a clean and organized environment, following cleaning schedules, while keeping initiative to spot duties that need to be done, and do them without needing supervision
Cleans trains between excursions.
Opens/closes museum, and may often be the only person on duty in the Railroad Museum portion of the building
Must remain enthusiastic, consistent, and pleasant demeanor while on duty with public.
Must be knowledgeable of museum membership benefits and structure, and must promote museum benefits
Assist Conductor and Train Crews in greeting, boarding, detraining and assistance of passengers, including assisting passengers with special needs.
Requirements:
Strong verbal, written and communication skills with proven ability to facilitate varied groups of individuals.
Must have excellent organizational and multi-tasking ability
Must be able to independently work with the public
Must be able to operate a computer for all point of sale transactions
Must be able to lift up to 30lbs, the job includes walking on uneven surfaces and physical movement
Must be able to climb a ladder to reach stock area or up and down from the trains.
Project positive, energetic, professional and customer-service oriented personality
Team-oriented enthusiasm to achieve objectives of the staff and organization.
If you are interested obtain an application at https://northshorescenicrailroad.org/jobs.html or at the front desk of the Duluth Depot, open from 9am-5pm.
Questions? Contact Josh at 218-733-7594 or email.
