Point of sale tower Lead/ Store support

Point of sale tower Lead/ Store support

22 Jan 2024
Minnesota, Duluth / superior, 55801 Duluth / superior USA

Point of sale tower Lead/ Store support

Vacancy expired!

Title: Point of sale Tower Lead
Location: Duluth MN
Full Time
Only Locals or ready to relocate day one
Mandatory should have managed team supporting POS systems.

Overall experience – 10-12 years on POS solution, Store rollout, Deployment of new solution and support. I can refine the JD further, but for now please use it and source the profiles.

Technical Experience
  • Technical knowledge: (Core Java ,J2EE, JDBC, Hibernate, DB Skills).
  • XStore - Customizations, Configurations, UI Changes, Locale Changes, Handling Database issues, POS Deployment, Debugging the Code, Issue Fixing, Device Configurations, In/Out bound data mapping ).
  • Products: XStore, XOffice, ORBO, ORCE.
  • 5 - 6 Years of experience in Xstore POS.
  • At least 1 Implementation or 2 Support projects for XStore.
  • Good communication skills.
  • Experience in bulk store deployment.
  • Good to Have Skill :UNIX Shell Scripting
  • Provide lead coverage in shifts on rotational basis.
  • Hands on in SOAP / REST WEB service

  • Key Responsibilities :
  • Work as Tower Lead and provide Level 2 / 3 / 4 support for client applications
  • Build client relationship and manage the coverage for both support and project discussions
  • Troubleshoot Xstore complex issues from production
  • Ensure that SLAs are adhered
  • Represent L2/L3 team in various client forums and discuss on Incidents and other complex issues

  • Oracle Retail POS Modules:
  • XStore POS (Lead POS and Non-Lead POS).
  • Oracle Point of Sale Application - Back-Office & DB.
  • Xstore Xoffice (Application and Database).
  • Sale Data Processing RTLog.
  • Master Data processing Foundation Data.

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