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A large reputable organization is looking for a tech lead for a large deployment project they have coming up. It is a 6 month contract with other projects to roll on to once this once wraps up. I have included some additional information below:
Responsibilities
You will support issues such as VPN, Citrix, desktops, laptops, cellular devices, network resource access, MS Office, MS Windows.Provides front-line advice service to end-users on software and hardware related problems.
Provides IT support to callers in multiple locations such as home, offices and remote offices.
Diagnoses and troubleshoots problems
Manages domain account and Citrix sessions, contacts and asset information.
Escalates critical issues to Supervisor.
Routes calls to internal and external support groups and follow-up on outstanding tickets and escalations.
Provides one-on-one instruction on new applications
Researches information for users on applications when necessary
Completes special projects or tasks as assigned
If you would be interested in setting up a time to speak more about the role, please to respond to this message.
