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Assist the D&S Manager with the supervision and coordination of delivery and service team members. Effectively and efficiently handle customer service complaints and concerns. Comply with federal, state, company policies, local laws, transportation programs and regulations. Train new team members in job duties.  High comfort level working in a diverse, fast paced environment.RESPONSIBILITIES AND DUTIES 
Leadership:
    Recruit and interview new team members
    Train, coach and counsel team members
    Handle all driver concerns in Team Leader’s absence
    Assist with annual performance appraisals
    Make recommendations to Team Leader for pay increases
    Attend and participate in annual Leadership & Development training sessions
    Assist with coordinating safety/team/quarterly meetingsReporting/Budget:
    Assist with all D&S generated reports
    Contribute to development of annual department budget preparation for Director-Supply Chain Center review and approvalRouting, Scheduling, Hours of Service, and Maintenance:
    Assist in weekly scheduling of driver routes and re-routing as necessary to ensure route coverage
    Conduct route analysis and recommend saving opportunities to Team Leader
    Monitor driver hours of service via onboard system
    Conduct route observations to ensure Drivers are safely performing their duties as required by company and DOT standards (The numbers of observations per period are determined by the number of drivers at the SCC)
    Perform payroll duties when necessary and review driver payroll for accuracy
    Assist in monitoring mis-deliveries, and make recommendations to Team Leader on avoidance strategies
    Assist in maintenance of driver qualification file
    Assist in the scheduling of truck maintenance and maintaining fleet image
    Assist in accident investigations
    Assist other supply chain centers when called upon 
    Assist with D&S Team Leader with truck leasing meetings to ensure PM’s are met to Domino’s standard and repairs are completed timely
    Perform other duties as assigned by Manager and/or DirectorCustomer Relations:
    Assist in answering Slice of Pie complaints
    Maintain positive customer relationships
    Customer Surveys(20%) As needed, if qualified, drive company commercial vehicle or straight truck for deliveries or to leasing company for service/maintenance, and on occasion work the yard
 
