Customer Care / Technical Support Rep (Mankato, MN)

Customer Care / Technical Support Rep (Mankato, MN)

30 May 2024
Minnesota, Mankato 00000 Mankato USA

Customer Care / Technical Support Rep (Mankato, MN)

Vacancy expired!

Hours of operation: 24 x 7 x 365

Responsibilities:

- Provide phone support for new and existing residential & commercial customers in a 24x7 environment.

- Troubleshoot reported service problems for customers and assist customers in connecting to clients network

- Work with multiple software systems with supporting customer information.

- Enter steps taken into trouble ticket tracking software.

- Work with other departments to resolve customer issues quickly.

- Assist customers with questions regarding Internet service, software requirements for connection and hardware compatibility.

- Maintain knowledge of all products, procedures and service initiatives.

- Provide an excellent customer experience.

- Respond to support mail, fax and hand written communications.

- Maintain updated technical knowledge.

Qualifications:

- Minimum 6 months phone support or help-desk experience

- Experience working a customer service field preferred.

- Excellent verbal and written communication skills.

- Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections.

- Strong work ethic and self-starter- able to effectively manage multiple priorities and adapt to change with a fast-paced business environment.

- Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.

- Ability to learn and navigate new software quickly

Related jobs

Job Details

Jocancy Online Job Portal by jobSearchi.