Our client, a leader in the food & beverage industry, is looking to add an IT Support Specialist to their team!
This Jobot Job is hosted by: Charlie Jerla Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $50,000 - $60,000 per year
A bit about us:
Our client has served as a dedicated partner to restaurants, breweries, and distilleries all over the country. We ensure our clients' immediate and ongoing success by providing them with strategic guidance and essential products for peak performance.
Why join us?
Health
Vision
Dental
401k
PTO
Job Details
Our client is seeking a full time IT Support Specialist to act as the primary support resource within Information Technology for all associates across multiple sites. The ideal candidate will be able to provide end-users critical support on all company systems and strive to provide prompt and effective support along with management of hardware and software resources.
Responsibilities:
Provide transparent communications link to end-users, IT co-workers and manager concerning status of incident tickets and issues as they occur
Serve as first and primary contact (Tier 1) for users on hardware and software Help Desk issues and manage from identification through successful resolution
Input and maintain help desk tickets for ongoing evaluation and make recommendations on proactive training for end-users to reduce future incidents
Educate and onboard new and existing associates with provided systems and software packages
Install and provide routine maintenance on end-user PCs, printers, hardware and software
Maintain end device images and update/deploy them when necessary
Assist in tracking of assets across environment
Provide after-hours support as-needed and be a part of on-call rotation
Qualifications:
Associate Degree in Computer Science or a related field or 5 years of relevant work experience
Proven experience troubleshooting endpoint devices - desktop, laptop and printers including laser and label printers, Microsoft Desktop Operating Systems (Windows 7 & Windows 10), mobile operating systems (e.g., iOS/Android) and Microsoft Office 2016/365
Working knowledge of IT service management tools (e.g., CA Clarity, ServiceNow, BMC Remedy, IssueTrak, Atlassian Jira)
Working knowledge of endpoint device diagnostic and reimaging tools including SCCM
Working knowledge of system monitoring tools
Basic networking knowledge of TCP/IP (DHCP and DNS)
Excellent level of customer service to both internal and external customers
Good problem and communication skills and the ability to work with all levels of end users
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
