Security Operations Manager

Security Operations Manager

21 May 2024
Minnesota, Minneapolis / st paul, 55400 Minneapolis / st paul USA

Security Operations Manager

Vacancy expired!

Overview

American Security has been delivering ‘peace of mind' to our customers for over 45 years! We are an innovative team of safety and security professionals that bring a customer service mindset to all of our duties. Our reputation has been built on customer responsiveness and employee engagement strategies.
Job Skills / Requirements

Under the direction of the Branch Manager, the Area Manager is responsible for the day-to-day operational management of an assigned client portfolio within the branch operation.

The Area Manager supervises and coordinates activities of associates including security, fire-life safety and maintaining the contracted scope of work in accounts under their book of business.

Through strong communication and company support, the Area Manager will focus on five key areas:

  • Leadership - Demonstrate leadership and retaining the right people to support the growth of our companies.
  • Employee Engagement - Engaging and having direct contact with our workforce every day to create a great employee experience.?
  • Customer Engagement - Creating “Raving Fans” of our clients through positive customer relationships.
  • Growth - Identifying opportunities that improve our client's services and deliver growth.
  • Safety - Proactively lead safety initiatives to ensure a safe work environment for all employees.


Key Responsibilities
  • Primary client contact person for assigned portfolio of accounts. Responsibility for regular face-to-face client interaction and proactive resolution of any operational issues at assigned client base.
  • Maintain ongoing and proactive client contact, including site visits, meeting attendance, timely response and follow-up, phone calls, lunches and other special events.
  • Investigate customer complaints, place customer complaint follow-up calls, document findings and communicate recommended action plan to Operations Manager.
  • Complete safety audits and conduct safety training. Conducts daily informal building safety inspections to maintain a quality level that meets the customer's and the company's standards.
  • Ensure all post requirements are current and complete at assigned portfolio, including current post orders, CEU (if applicable) training compliance, staff training, vehicle policy compliance, uniform and appearance standards being met, and other staff and client relations policies being administered according to company standards.
  • Ensure staff at assigned portfolio accounts meets all client and company standards, and that policies regarding coaching and discipline are followed consistently, employee complaints are promptly reported, investigated, and resolved, and compliance with all employee relations policies is followed consistently.
  • Works closely with Sales team assigned to region. May participate in sales presentations to potential clients, go on sales calls, and participate in sales events.
  • Directly responsible, with Branch Manager oversight, for new account startups and transitions, ensuring staffing levels are met, training and uniform issues are addressed, and physically participating in startup activities to ensure a smooth transition.
  • Ensure oversight and regular use of financial reports to manage key branch measurements, such as overtime and scheduling efficiency for assigned client portfolio.
  • Attend and actively participate in management meetings within region and at corporate. Observe operations and make suggestions for improved efficiency as appropriate, including providing ideas and plans for growth and improvements within the assigned portfolio, branch or companywide.
  • Other duties as assigned by Regional Director of Operations, Branch Manager, Regional Vice President or corporate staff.


Skills and Qualifications
  • Must have a coaching mindset and be a champion of your team
  • Clearly and effectively formulate directions for others, effectively conveying expectations and what success looks like
  • Build authentic relationships within the organization, with customers, and with the community
  • Strong employee and client focus
  • Demonstrated ability to execute on established objectives and key results
  • Exceptional communication, organizational and interpersonal skills, with strong ability to make decisions
  • Ability to work in a fast-paced environment with changing priorities
  • Upholds organizational values


Qualifications and Experience Required
  • Minimum of 3 years of management experience. Must have experience managing front line service employees
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to speak effectively before groups of customers and employees
  • High school diploma or GED highly preferred


Business Conduct
  • Commits to behave in compliance with the Company's values and Code of Conduct.
  • Builds a culture of work safety and lead by example with one's own safe behavior.
  • Ensures one's own compliance with the Company's published Operating Standards.
  • Treats co-workers with respect and approaches conflict with positive intent and professionalism.


Physical Demands

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle or feel objects and tools or controls; reach with hands and arms; climb, stoop, kneel or crouch; talk or hear; and taste or smell. The employee must regularly lift and/or move up to 15 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Additional Information / Benefits

Marsden Holding L.L.C is an Affirmative Action, Equal Opportunity Employer. Marsden and its affiliates do not discriminate against any employee or applicant for employment because of race, age, sex, creed, ancestry, disability, sexual or affectional orientation, marital, or veteran status, color, religion, national origin, status with regard to public assistance or any characteristic protected under federal, state or local law.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 401K/403b Plan

This job reports to the Manager

This is a

Full-Time position

1st Shift.

Number of Openings for this position: 1

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