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TEKsystems is currently seeking a Technial Support Analyst I for a contract to hire opening located in Burnsville, MN.This will be a hybrid remote position.Seeking an IT Service Desk Technician to work in our Boise, ID office. Applicant must be motivated, self-driven, and have an eye for detail. This position will be responsible for providing initial employee support for technical inquiries received via the telephone and/or email. Assess the nature of problems and resolve simple and basic support issues over the phone. For more complex issues, transfer internal customers to second-level Service Desk Analyst. Applicant will work under remote supervision with latitude for independent judgment. Roles and ResponsibilitiesGather the customer's information and determine the customer's issue by analyzing the symptoms and figuring out the underlying problem
Perform local and remote troubleshooting of hardware, software, network, telephone, and AV problems
Collect and document all issues, symptoms, testing performed, resolutions, etc. for each support request
Perform hardware installation, maintenance, troubleshooting and repair as necessary
Perform software installations, upgrades and patches
Provide both informal/formal training to end-users
Work with Department managers to identify hardware needs for new and existing employees
Configure and prepare new workstation hardware for deployment to end-users
Ensure customer is kept up to date during the life of the support ticket
Required Education/ExperienceKnowledge, skill and ability are required in Microsoft Windows 10
Knowledge about common PC applications such as Outlook, Microsoft Office, Microsoft Teams, Anti-Virus, VPN, and Internet Browsers
Computer hardware knowledge
Working knowledge with ticket tracking software
Possess strong communication skills: written, oral and listening
Be detail oriented with strong organizational skills
Ability to work independently or in a team environment
Desired Education/ExperienceKnowledge of common CAD application, i.e. AutoCAD, Microstation
Three (3) + years' experience in a Service Desk environment or related field
Associate's or Bachelor degree in related field
A+ or Network+ certification
ITIL certification
Knowledge of LAN/WAN technologies
Microsoft
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.
