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The Opportunity
We are currently looking for a Front Desk Agent to join our team at our property.
As a Front Desk Agent you will be responsible for giving exceptional customer service to all guests as well as working closely with the housekeeping department to collaborate on guest rooms and their needs in addition to performing general and routine cleaning tasks.
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Job Responsibilities
Key responsibilities of a Front Desk Agent include (But are not limited to):
Answering phone calls professionally and efficiently, receives and transfers calls correctly, takes guest messages thoroughly and accurately, and notifies guests of messages
Reports to work on time as scheduled. Well groomed, name badge and proper uniform according to brand/company policy
Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism
Demonstrates good communication skills and helps ensure optimum communication between all shifts, departments, and management
Answering and helping guests with their questions and pointing them in the right direction
Knows the hours of operation of the property's facilities and is aware/promotes these facilities and amenities
Knowledge of all emergency procedures
Handles all guest complaints to customers' satisfaction and relays information to supervisor
Reports items/areas needing maintenance assistance
Immediately reports suspicious or unlawful activities to immediate supervisor and/or Police
Checking guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance with legal requirements and company standards
Ensures accurate processing of charges and completes/balances end of shift reports with full handover to next shift
Taking and inputting guest information and reservations into the system accurately and confirms as requested; knows status of reservation on a daily and future basis
Safely handles cash procedures following the companies policy and is responsible for the cash drawer, cash, and credit card information transactions for their shift
Delivering extra amenities to guests
Answering guest reviews on TripAdvisor, Booking.com, Expedia, etc.
Giving exceptional customer service to the guests
Maintaining a clean and organized area which includes light cleaning
Ability to make decisions in the best interest of the property and in compliance with all applicable policies and procedures
Performing other duties and tasks as assigned or authorized by the direct supervisor or General Manager
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Job Requirements
The ideal Front Desk Agent will be guest oriented, friendly, energetic, have a passion for delivering excellent customer service, and enjoy working in a fast paced environment. The minimum qualifications for this position are:
Prior Front Desk or Receptionist experience preferred, but not necessary
Ability to work in a fast-paced environment
Ability to follow instructions, directions, and meet deadlines
Basic ability to comprehend English language sufficient to understand information such as labels, instructions, and basic requests
The ability to stand, walk, and move around during the entire shift
Ability to perform frequent and repetitive movements, including bending and stooping Must be able to lift, push, and pull a moderate weight frequently
Ability to handle, carry and/or lift items weighing up to 50 pounds
Ability to perform job functions with attention to detail, speed and accuracy
Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and Holidays
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Tacoma Creek is an Equal Opportunity Employer
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Who is Tacoma Creek Hospitality?
We are a hospitality management company that Joe McCurdy (President and founder of Tacoma Creek Hospitality) created around the first of this year (2018). We are a small, young, and hungry company, in which we would be delighted to see you and our employees grow with us. In fact, helping each of our employees develop, grow, and prosper are the only reasons why Tacoma Creek is in business.
The story of why Joe McCurdy wants Tacoma Creek to thrive, succeed and help others grow:
Our President started his first hotel job 26 years ago when he was 17. He was in a bit of a rough point within his life. His friend put in a good word for him at a hotel and needless to say he landed the job. He depended on this job so rode his bike to and from his job at the hotel every day.
His first boss was tough. Every time Joe made a mistake he would be sure to tell him, but he would also take a lot of time to teach him how to do it better and encourage him to keep trying new things. Joe once asked his first boss "why do you spend so much time teaching and helping me even though I mess things up so often"? His boss smiled and said "I want to get promoted, and I have to train my team to replace me". Joe did not understand or know what he meant by this at the time, and definitely did not think that he could replace his boss.
6 months later his boss got promoted and he gained a different boss. His next boss also earned his promotion (into his first bosses position) by training his previous team very well. He spent more time training and teaching Joe and even helped Joe get promoted several times, which is when he finally landed his first leadership job.
To make a long story short Joe finally learned why his first two bosses had been so helpful. He learned that the whole company was dedicated to teaching, mentoring, and promoting people. Everyone from the president on down believed it was their job to "Train their team to replace them". Joe owes his career to his first Hospitality Job and then some to that company's mission to build up their people.
Six years after he started with the company the president decided to sell his company. Sadly, that old hotel company has been bought and sold a few more times since then, and it isn't even a shadow of what it once was. The truth is, there aren't really any hotel companies like it anymore. Most hotel companies have forgotten how to build up their teams. So when Joe was given an opportunity to start his own hotel company, he decided the only way he would do it is if he could recreate something like the culture of that old company - and he is dedicated to building a company that rewards people who want to learn, a company that takes an active interest in helping improve the careers and lives of our teammates. Every member of our leadership team will be required to focus on teaching, coaching, and mentoring each of you.
Ask yourself this, How cool would it be if someday you replaced Joe as President? Well that is exactly what we at Tacoma Creek are going to try and do. We will promise to dedicate our time to build up employees that are willing to put forth effort to grow as a professional, individual, and as a team!
Are you ready to take on your future? If you are interested in joining our culture and our team and taking huge strides towards your future and your personal, and professional growth, then Tacoma Creek Hospitality is right for you!
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.Click Here to Apply or use the link belowhttps://tchosp.isolvedhire.com/jobs/61650-35775.html
