Vacancy expired!
Northwest Respiratory Services, servicing respiratory needs since 1976, is seeking a Customer Service Representative for our fast-paced inbound call center in St. Paul, Minnesota servicing customers over the phone. The ideal candidate would have to be available between the hours of 8am - 5:30pm and able to work a 40 hour week, plus some Saturdays. We are looking for someone who has a strong work ethic.
Job Duties and Responsibilities
¾Handle high volume of telephone calls and faxed durable medical equipment orders
¾Register customers in the intake system by entering customer demographics, physician orders, and equipment
¾Provide over-the-phone customer assistance with equipment troubleshooting and/or problem solving
¾Read and interpret department documents when required
¾Work collaboratively with other Customer Service Representatives to ensure best practices are shared and the workload is completed
¾Record details of inquiries, complaints, and comments as well as take action to resolve issues
Job Requirements
¾Ability to be punctual and dependable with a stable work history
¾Ability to handle confidential and sensitive information
¾Ability to exercise good judgement on handling phone calls appropriately
¾Detail-oriented, highly organized, and able to multitask in a fast-paced environment
¾Excellent telephone skills
¾Accurate typing skills
Additional Requirements
¾At least 1 year of previous call center customer service experience required
¾Previous medical experience/knowledge is preferred, but not required
¾Bilingual is a plus!
Full benefits package includes: medical, dental, vision, employer paid life insurance, and employer-matched 401(K) retirement plan.
If interested, please apply by following this link:
https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=13048&clientkey=139312894955EFDCDB9A1D5745C36AC3
Northwest Respiratory Services is an EO Employer M/F/Vets/Disabled
