Customer Service- Call Center

Customer Service- Call Center

07 Aug 2020

Customer Service- Call Center

Principal Duties and Responsibilities:

Obsession with excellent customer service!

Thoroughly communicating and documenting all details regarding job status.

Continuous monitoring for incoming email.

Ensures communication commitments are kept and nothing falls through the cracks.

Sends out regularly scheduled email.

Acts as single point of contact for NOC email.

Look for ways the NOC can continuously improve.

Knowledge, Skills, and Abilities Required:Qualifications, Experience and Education

Excellent communication and documentation skills.

Working experience with Microsoft Outlook.

Ability to multitask and work quickly yet accurately.

Able to translate between technical and non-technical professionals and recognize when more information is needed.

Skills/Abilities

Must have strong written and verbal communication skills

Ability to respond to customers in an expeditious manner

The ability to work with minimal supervision.

The ability to work well as a team, but able to succeed when completing individual tasks

Consistently demonstrate an unconditional polite, professional, patient, and courteous manner in dealing with customers, visitors and all employees

For an immediate response, email resume to craig.penn@kellyit.comWhy Kelly ® ?As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly ®At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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