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Altra Federal Credit Union is seeking a full-time Member Relations Specialist for our Rochester 2nd street office in Rochester, MN. Preferred candidates should possess the following qualities: a self-starter, professional and focused. They set the standard of service our members have come to expect in visiting any Altra Federal Credit Union location. A Member Relations Specialist should be outgoing, engaging, trustworthy, non-judgmental, confidential and focused.
As a Member Relations Specialist, you will greet the members and ask identifying questions to determine the nature of the member's visit to the office. They will assist with a variety of member transactions and account maintenance. The Member Relations Specialist is the face of Altra Federal Credit Union and represent Altra's brand to the fullest extent by helping our members live their best life!
This position is 40 hours per week, Monday through Friday from 8:30 a.m. to 5:30 p.m.
Helping you build your best life!
Altra is a federally insured financial institution that offers a full range of financial services, from personal and business to lending and investments. Chartered in 1931, Altra is a not-for-profit, member-owned financial cooperative serving members in all 50 states and around the globe. We are also deeply committed to giving back to the communities we serve.Â
We offer exciting growth opportunities to those who strive to learn and show eagerness to take on new challenges. Working for Altra not only creates job stability, but it means working for a company that exemplifies an innovative culture and encourages forward thinking. For all of us who work here, it's the chance to share important moments and make a real difference in our members' lives.
Altra is a Great Place to Work® certified organization; we support diversity in the workplace and an Equal Opportunity Employer; bilingual abilities are a plus.
Experience
Required
Less than 1 year(s): Six months customer services experience
Preferred
2 - 4 years: Two to four years experience in a financial service environment recommended Education
Required
High School or GED or better Skills
Required
Communication - Written
Communication - Verbal
Microsoft Outlook
Microsoft Excel
Microsoft Word
Customer Service
Non-Judgmental
Flexible
Friendly
Multitasking
Organizing
Teamwork
Attention to Detail