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Please apply via our website at WWW.SEMAEQUIP.COM and click the CAREER tab. Thank you for your interest in SEMA Equipment!
SEMA Equipment, Inc. is an equal opportunity employer.
SEMA Equipment offers competitive pay and a robust benefits package including group medical insurance, supplemental insurance, life insurance, 401k, paid holidays, and MORE!
Purpose:
Responsible for the achievement of the Business Plan objectives and fulfilling the expectations of all stakeholders (customers, employees, owners, and suppliers) by providing leadership in evaluating, allocating, and managing human, physical, and financial resources. Responsible for optimizing the profitable growth of the business; the personal growth of employees; and the satisfaction of customers. Utilize the entire organization and works closely with other store managers to achieve the goal of SEMA being one company working out of six locations.
Responsibilities:
GENERAL
Build teamwork to promote SEMA Equipment’s image to customers, employees, and community
Stress customer satisfaction and customer experience is always to be #1 priority with all employees
Engages all employees to create a location atmosphere appealing to customers and employees
Assures a clean, healthy, safe, and professional looking work environment for customers and employees.
Makes certain there is no form of discrimination anywhere in the business regarding sex, race, age, or religion
Develops and manages a customer relationship process that includes:
o Spending a minimum 40% of the time outside of the store interacting with customer base
o Customer profiling and classification
o Call scheduling for sales, parts, and service
o Attaining a Customer Allegiance score of 80%
o Driver of account management process
Develop Yearly Business Plan & Budget with input from department managers and functional managers
Compare monthly results to Yearly Business Plan & Budget with department managers and adjust where appropriate
Responsible for the safe guarding of all assets including inventories, tools, facilities, vehicles, and accounts receivable
Other duties as assigned by General Manager
PARTS DEPARTMENT
Works with General Manager to write and promote parts goals and specials to attain profitable growth, inventory turn, and parts market share
SERVICE DEPARTMENT
Works with General Manager to write and promote service goals and specials to attain profitable growth and service market share
SALES DEPARTMENT
Works with the General Sales Manager to develop and execute the Marketing Plan and review progress monthly to ensure achievement of departmental goals while maintaining market share
Develops and maintains processes to ensure internal and external customer satisfaction
Manages sales deals with the General Sales Manager’s assistance
Actively sells equipment
Experience, Education, Skills and Knowledge:
1+ years experience in equipment sales
1+ additional years experience as a parts or service manager or in a sales role preferred
Excellent relationship skills
Knowledge of agricultural or turf equipment and farming or operational practices preferred
Familiar with John Deere and competitive products
Experience dealing with elevated customer issues
Ability to lead and motivate others
Knowledge of financial metrics, marketing experience and a solid understanding of sales, parts and service operations
Solid analytical, business planning, problem solving, and communication skills
Ability to lift 50 – 60 pounds on a frequent basis
Ability to lift 75 – 100 pounds on a regular basis
Candidate must be able to stand for long periods of time
Ability to bend, stoop, twist and reach on a frequent basis
Candidate must have a valid driver’s license and clean MVR record
Candidate must become forklift certified within 30 days of employment
Basic data entry/keyboarding skills
Working knowledge of Microsoft office programs
High School Diploma or equivalent work experience
