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ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assists all customers (retail and shop) in selecting required parts
- Informs customer parts requirements and specials, and ensures the customer is exposed to the full product line
- Answers phone calls courteously, providing prices quotes and other information
- Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate
- Provides high level of service to internal and external customers
- Pulls and fills orders from stock
- Notifies Parts Manager of out-of-stock parts or shop materials that need immediate attention
- Locates out-of-stock parts from outside source and submits an emergency order, if necessary
- Replenishes assigned inventory daily
- Makes sure all internal requests for parts are billed on service repair order
- Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts
- Sets up orders for daily shipment, delivery, or pick-up
- Keeps counter areas clean and uncluttered
- Participates in all training programs that are made available
- Participate with the Parts Manager in maintaining a lost sales tracking program
- Maintains professional appearance
- Other duties as assigned
The ideal candidate will have previous parts experience, but will train the right individual, high-level customer service experience and commitment to the Rochester Motor Cars mission, vision and values.
In return for your skills and experience, Rochester Motor Cars offers a full benefits package, to include health, dental, life insurance, 401(k) and employee/family vehicle purchase plans.
M-F, rotating Saturdays. Pay based on experience.
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