IT Help Desk Technician (St. Cloud)

IT Help Desk Technician (St. Cloud)

22 Jun 2024
Minnesota, St cloud 00000 St cloud USA

IT Help Desk Technician (St. Cloud)

Vacancy expired!

StratX IT Solutions is looking for a full-time IT Help Desk Technician to provide remote support to our client base. Our newest StratXian is a highly proactive and reliable person capable of working independently and as part of a team, completing and escalating incidents as needed.

StratX is a managed services provider that serves clients throughout the United States. We value our employees and offer great benefits and a fun culture. The members of our team come from diverse cultural and educational backgrounds and work experience. What we all share is a passion for technology, ability to learn quickly, and a focus on our customers experience and success.

Our technicians work on a variety of issues every day. It is important that our new StratXian have

Excellent verbal & written communication skills; excellent customer service & organizational skills

Proficiency with desktop applications including, but not limited to, Microsoft Office, QuickBooks, VPN access, and Adobe

Proficiency with Microsoft Office 365 and other hosted email solutions

Proficiency with Windows Server 2008/2012/2016, including Active Directory, Group Policy, DNS & DHCP

Experience using and troubleshooting network printers and UPS devices

Experience using and troubleshooting tablets and mobile devices

Experience with virus removal

Experience with peripheral devices (scanners, monitors, webcams, etc.)

Understanding of Microsoft Exchange Server

Understanding of backup software

Understanding of WAPs, routers, firewalls, and network switches

Are you are next StratXian? If you have the following requirements, we want to meet you!

-2+ years of customer service experience in a technology company

Exceptional verbal and written skills

Active listening skills

Ability to multi-task, set priorities and manage time effectively

Associates and/or Bachelors degree in Computer Science or related field

To apply for this position, submit your resume along with a cover letter that includes your salary requirement and why you feel that you are the right candidate for this position.

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