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Who we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. Schedule:Training will be for 2 weeks Monday - Friday 8a-5p. Then the schedule will be 8p - 7a. Saturday-Tuesday. Off Wednesday-Friday
What will you do?Supporting IT equipment in large corporate/Logistics Center environmentIMAC Support - IT equipment Install/Move/Add/ChangeTrack and resolve customer incidents and requests through the ServiceNow ticketing toolTroubleshoot and resolve hardware and software issues for Windows and MAC devicesRestoration and migration of user dataShipping, receiving and disposal of IT equipmentSmart Hands support to assist other support groups such as networking, server and telecommunication teamsPrinter and peripheral device supportWireless access points (WAP) support and troubleshootingScan gun support including basic programming and troubleshootingInventory management of IT assets including asset auditingVideo Conference room equipment support and meeting supportExecute and follow appropriate KB articlesSpecial event support including potential afterhours support requirementsVIP support What you'll getWork with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well. Why we're different Brazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making. Take a look for yourselfHere's one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY
Windows and MAC hardware and software troubleshooting skills and experienceExcellent verbal and written communication skillsAbility to do in-depth research and troubleshooting for complex technical issuesAbility to complete all work tasks with minimal supervisionAbility to work in an on-call rotationStrong customer service experience in a corporate environmentExcellent time management skills to prioritize workloadAbility to walk, bend and lift equipment up to 50 pounds and perform Physical duties of connecting computer equipmentExperience supporting both MAC & Windows OS, Microsoft Office, smart phones, AV/VC equipment, printers and the following PC hardware manufacturers: Apple, Lenovo, Dell, HP. High level of professionalism and strong personal interaction skillsHigh level of flexibility and the ability to positively respond to changes in work requirementsAbility to operate and communicate effectively while under pressure is essentialAbility to communicate and interact with both technical and non-technical customersGood technical writing skills and a willingness to document all work performedAbility and willingness to learn new technologiesWillingness and skills necessary to determine the solution & root cause of issue
Required Minimum Education:High School Diploma (required)Associate Degree or at least some college courses in related field (preferred)
Required Minimum Experience:A Minimum of 3 years of experience in a related field
Preferred Certifications:Comp TIA A+MCDST - Microsoft Certified Desktop Support TechnicianACSP: Apple Certified Support Professional or ACDT: Apple Certified Desktop TechnicianMCSA - Windows 10
