Helpdesk Support Specialist

Helpdesk Support Specialist

01 Mar 2024
Mississippi, Clinton, 39209 Clinton USA

Helpdesk Support Specialist

Vacancy expired!

"Those authorized to work in the United States are encouraged to apply. We are unable to sponsor at this time.Position: Helpdesk Support Specialist
Location: Clinton, MS
Duration: 6 Months Contract (Very high possibility of Contract to Hire)Responsibilities:

  • Provides phone support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors;
  • Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems;
  • Addresses support requests received over the phone or through email and web-based systems;
  • Provides prompt, courteous, and professional response to user calls during supported hours;
  • Provides a single, identified point of contact for all Help Desk and change request services;
  • Updates and maintains Help Desk records in accordance with established support procedures;
  • Performs account password administration and processes new user account requests;
  • Develops, maintains, and executes standard Help Desk operating procedures;
  • Follows security requirements as requested by the Government Security Officer;
  • Monitors customer problems to ensure prompt, satisfactory service/resolution is being provided; if necessary call the user to update them on progress;
  • Processes standard change request (Remedy tickets) for Installations, Moves, Adds, and Changes (IMAC's)
  • Manages the user's expectations; provide information that will give details for a possible resolution or when they can expect to be contacted again; and
Required Skills:
  • Must possess an overall understanding of Help Desk operations and technical phases of the job and have Windows technical skills.
  • Must have excellent customer service skills with the ability to communicate clearly and effectively also experience in following documented policies and procedures.
  • Must have a desire to learn new skills and take the initiative to improve their performance through on the job training.
  • Must be available to assist in development and modification of procedures.
Basic Qualifications:
  • IT background
  • Help Desk experience
  • Positive attitude
  • Excellent communication skills

Thanks & Regards
Preetham Anaparthi
Talent Acquisition Specialist
CompuGain
703.552.8935 direct |fax |

Job Details

  • ID
    JC10439911
  • State
  • City
  • Job type
    Contract
  • Salary
    $20 - $20 hr
  • Hiring Company
    CompuGain Corporation
  • Date
    2021-02-28
  • Deadline
    2021-04-29
  • Category

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