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This position is for a Service Desk Analyst with a company located in Gulfport, MS.Duties and Responsibilities Include: Acts as an internal resource available to all bank personnel for situations encountered with computer operating systems or associated components and peripherals.; Provides technical support by answering questions and resolving problems regarding all aspects of the banks departmental computer software applications; Develops in-dept knowledge of the information needs of the business unit and pursues the technical skills to support those needs; Develop in depth knowledge of database and database structures to provide application support for the business units; Monitors systems in the business unit and resolves errors and inefficiencies; Provide (Level 2) support for departments that have logged problem calls with the Service Desk; Accepts and updates call tickets as appropriate; Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises; Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer; Enters commands and observes system functions to verify correct system operation; Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems; Instructs users in use of equipment, software and manuals; Coordinates activities with help desk, network services or other information systems groups; Replaces defective or inadequate software packages; Refers major hardware problems to service personnel for correction; Develops in-depth knowledge of applications used by other busness units as assigned; Acts as internal resource for assigned business units as it relates to any situation encountered with computer hardware or software; May be asked to work nights, weekends and holidays; May be included in an on-call rotation; Provides guidance and mentoring to Desktop Services technicians and team members; Provides level 1 support as needed; Some travel may is required.Requirements and qualifications will be provided by the employer.An Equal Opportunity/Affirmative Action Employer. Normal 0 false false false EN-US X-NONE X-NONE
