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Quality Assurance (QA)/Quality Control (QC) RepresentativeEnergy Efficiency DivisionLocation: Jackson, MI Job Description:The QA/QC Representative aligns ICF quality processes and systems with utility client’s quality processes and systems and ensures internal processes deliver on exceeding client expectations. Works closely with the client and ICF team members to review QA/QC findings, audit applications, implement solutions, and drives continuous improvement and best practices in quality processes. Works closely with internal cross functional partners to ensure ICF program solutions are sound and meet client expectations.Key Responsibilities:
Manages and implements the field and internal verification process for Utility clean energy programs, tracks performance against metric, and ensures all necessary forms and materials are completed
Regularly reviews program QC findings. Based on the findings leverages best practices and continuous improvement to implement long term solutions in partnership with the client and ICF Program Managers
Conducts weekly work package reviews, quarterly SOX finding reviews, and ad hoc root cause analyses as required for client facing reports
Generates reports to audit, monitor and measure performance and relevant metrics
Occasionally process utility applications to maintain familiarity and skill level required to train support staff
Conducts internal and external trainings to include; webinars, tutorials and conference calls on relevant business processes and standards
Manages the process of regularly reviewing and updating critical program documentation. Documentation to include field verification guides and forms, processing manuals, and policy and procedure manuals. Regularly includes updated industry trends and insights into manuals and procedure manuals to ensure program materials are most relevant
Works as part of a cross functional team including operations, IT, Marketing, and Customer Service/Processing. Regularly meets with Customer Service/Processing lead to ensure best practices and continuous improvement initiatives are aligned on and implemented effectively for the client
Leads training for program management and internal business partners when processes, manuals, or systems get updated
Conduct scheduled and unscheduled review of processing/ application process to see where improvements can be made on flaws, cycle times, processing errors, and other key metrics
Travel may vary from 10% to 25% of the time
Qualifications:
Bachelor’s degree with 0-1 years related experience
Experience working as part of a cross functional team
Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)
Professional Skills:
Demonstrated ability to provide project leadership and meet client goals
Excellent verbal, interpersonal and written communication skills
Strong analytical, problem-solving and decision making capabilities
Team player with the ability to work in a fast-paced environment
Sound business ethics, including the protection of proprietary and confidential information
Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team
Ability to work with all levels of internal staff, as well as outside clients and vendors
Ability to be flexible and handle multiple priorities
Working at ICFWorking at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity)Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.comand we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.Jackson, MI (MI06)About ICFICF (NASDAQ:ICFI) is a global consulting and technology services provider with more than 5,000 professionals focused on making big things possible for our clients. We are business analysts, policy specialists, technologists, researchers, digital strategists, social scientists and creatives. Since 1969, government and commercial clients have worked with ICF to overcome their toughest challenges on issues that matter profoundly to their success. Come engage with us at icf.com.
