Vacancy expired!
PRIMARY PURPOSE: Provide customer service for the assigned portfolio of accounts. Responsible for the monitoring and maintaining of the assigned accounts while delivering excellent customer service to both the external and internal customer.ESSENTIAL JOB FUNCTIONS: include the following and other duties may be assigned as needed.Responsible for the collection and management of the assigned portfolio.
Provide reconciliation of customer accounts and resolve outstanding balance issues. Identify and submit credit memos.
Establish relationships with customers to encourage faster pay.
Ability to maintain a high volume of phone calls.
Communicate and follow up effectively with sales department regarding customer accounts on a timely basis.
Work with both Sales and the customer in the resolution of disputed balances.
Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
Work with the billing department to ensure POs are utilized and accurate.
Work as a liaison with Sub-Contracting to ensure proper billing to our customers.
Suggest account adjustments, small balance write offs and escalate uncollected balances for write offs.
Meet defined department goals and activity metrics.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCE:Associate's Degree (A.A.) from two year college or two to five years related experience and/or training; or equivalent combination of education and experience.Additional requirements include: strong understanding of the Company's equipment, products & services; strong oral & written communication skills; excellent planning, organizational, analytical and decision making skills; PC proficiency. Well-developed clerical and accounting skills.LANGUAGE SKILLS:Ability to read, analyze and interpret company documents, procedure manuals, financial reports, or legal documents. Ability to write reports & business correspondence.REASONING ABILITY:Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of detailed instructions in mathematical or diagram form and deal with several abstract and concrete variables..ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
