Vacancy expired!
Training classes start soon - apply today!Turn on the news on any
night of the week and you’re likely to hear about the changes that are sweeping
through our health care system. It’s dramatic. It’s positive. And it’s being
led by companies like UnitedHealthcare , part of the UnitedHealthGroup family of businesses. Now, you can take advantage of some of the
best training and tools in the world to help serve our members by interfacing
and solving issues with their health care providers. As part of our Provider
Services group, the quality of support you deliver will directly translate into
better care for their patients. This is no small opportunity. This is where you
can bring your compassion for others while building your career.This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 7:50am - 6:05pm. It may be necessary, given the business need, to work occasional overtime. Employees must physically reside in Mississippi and will work from home.Training will be conductedvirtually from your home.What we do defines who we are. Take
a deeper look at how we're providing support during this global health crisis
and search for a way you can get involved. View our Covid-19 Resources Page at:
https://info.uhg.com/Primary Responsibilities
Answerincoming phone calls from health care providers (i.e. physician offices,clinics) and identify the type of assistance the provider needs (EG.benefit and eligibility, billing and payments, authorizations fortreatment, explanation of benefits)
Focuson resolving issues on the first call, navigating through complex computersystems to identify the status of the issue and provide appropriateresponse to caller
Deliverinformation and answer questions in a positive manner to facilitate strongrelationships with providers and their staff
Complete the documentationnecessary to track provider issues and facilitate the reporting of overalltrends
This role is equally
challenging and rewarding. You’ll interact with providers with the intent to
develop a relationship with them. Within a high volume setting, you’ll need to
develop knowledge of our various products and multiple levels of benefits
within each product in order to best assist our providers/customers.You’ll be rewarded and
recognized for your performance in an environment that will challenge you and
give you clear direction on what it takes to succeed in your role as well as
provide development for other roles you may be interested in.Required Qualifications:
High school diploma / GED (or higher) OR equivalent work experience
Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
Skilled in problem solving to quickly assess current state and formulate recommendations
You will be required to adhere to UnitedHealth Group’s USTelecommuting Policy
If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app,Interactive Voice Response (i.e., entering your symptoms via phone system) orsimilar UnitedHealth Group-approved symptom screener. When in a UnitedHealthGroup building, employees are required to wear a mask in common areas. In addition,employees must comply with any state and local masking orders
Preferred Qualifications:
1+ years of experience in a related environment (i.e office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
Prior health care experience
Telecommuting Requirements:
Must reside within the state of Mississippi
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
UnitedHealth Group is an essential business. The
health and safety of our team members is our highest priority, so we are taking
a science driven approach to slowly welcome and transition some of our workforce
back to the office with many safety protocols in place. We continue to monitor
and assess before we confirm the return of each wave, paying specific attention
to geography-specific trends. We have taken steps to ensure the safety of our 325,000
team members and their families, providing them with resources and support as
they continue to serve the members, patients and customers who depend on us.Some of the steps we’ve taken to ensure employee well-being include:
Transitioned our new hiretraining classes to be conducted virtually
Launched our ProtectWell appand UnitedCARES program to help ease the burden and stress for our UnitedHealthGroup team members and their immediate family affected by COVID-19
Daily updates from our CEODave Wichmann to support and inspire team members during this challenging time
Onsite social distancing and increasedsanitization measures for employees who have been welcomed back to our offices
Fully cover the COVID-19healthcare costs for our employees
Employees who self-identifyas high risk or who live with someone who is high risk have been asked to remainworking from home
You can learn more about
all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.htmlHelping create positive customer experiences for providers and our members can drive your sense of impact and purpose. Join us as we improve the lives of millions. Learn more about how you can start doing your life’s best work. SMCareers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life’s best work. SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employmentKeywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, healthcare, health care, office, phone support, training class, work at home, work from home, WAH, WFH, remote, telecommute,
hiring immediately
