Product Support Technician

Product Support Technician

23 Dec 2021
Missouri, Columbia, 65201 Columbia USA

Product Support Technician

Vacancy expired!

job summary:

Randstad Technologies is seeking a talented technician/technical support professional in Columbia, MO. This position will be responsible for providing remote and on-site technical support of systems, installation of new systems, and documenting service issues into a tracking system. Candidate must be a self-starter, able to work independently as well as part of a team, possess excellent oral and written communication skills, and exhibit a positive attitude. Prior technical support experience of both hardware and software, or formal IT education is required. A+, Network+, MCP certification preferred. Experience with any of the following is a definite plus: telephony, VoIP, radio recording, SQL Server support.


Responsibilities:



  • Responsible for providing analysis, diagnosis, and troubleshooting of customer inquiries via phone, e-mail, and in the field when necessary
  • Become a subject matter expert with deep knowledge about the technologies used and their specific configuration.
  • Learn new products and applications as necessary to remain an expert
  • Installation of new equipment at customer sites
  • Support sales team in answering questions and understanding products
  • Basic hardware repair
  • Establish and maintain rapport with employees and customers at all levels of technical knowledge.
  • Responsible for various miscellaneous tasks associated with product/customer support activities

Requirements:



  • Hardware troubleshooting/basic hardware repair experience
  • Software troubleshooting experience
  • Working knowledge of networks
  • Excellent communication/customer service skills
  • Good driving record
  • Must be available for up to 40%-60% travel



location: Columbia, Missouri

job type: Permanent

salary: $58,000 - 63,000 per year

work hours: 8am to 5pm

education: No Degree Required



responsibilities:


  • Responsible for providing analysis, diagnosis, and troubleshooting of customer inquiries via phone, e-mail, and in the field when necessary
  • Become a subject matter expert with deep knowledge about the technologies used and their specific configuration.
  • Learn new products and applications as necessary to remain an expert
  • Installation of new equipment at customer sites
  • Support sales team in answering questions and understanding products
  • Basic hardware repair
  • Establish and maintain rapport with employees and customers at all levels of technical knowledge.
  • Responsible for various miscellaneous tasks associated with product/customer support activities





qualifications:


  • Experience level: Experienced
  • Minimum 3 years of experience
  • Education: No Degree Required


skills:
  • Support



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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Job Details

  • ID
    JC7259656
  • State
  • City
  • Job type
    Permanent
  • Salary
    USD $58k - 63k per year 58k - 63k per year
  • Hiring Company
    Randstad Corporate Services
  • Date
    2020-12-23
  • Deadline
    2021-02-21
  • Category

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