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Role Purpose:Under general supervision, performs a wide variety of clerical/reception duties including authorizations from insurance companies for procedures. Provides customer service and promotes an orderly work environment.Responsibilities:
Enhances the overall patient care experience by responding to patient requests and obtaining needed services from other hospital personnel.
Creates a positive environment for visitors by greeting them properly in person or on the phone, giving directions or referring inquiries to nursing and physician staff.
Contributes to the overall financial performance of the department through efficient unit operations by following policies and procedures, reporting needed changes and maintaining unit supplies.
Maintains a safe and clean environment by complying with procedures, rules and regulations and adhering to infection control policies and procedures as measured by the number of sentinel events or medical errors.
Contributes to the overall employee satisfaction of the department by actively participating in staff meetings and offering assistance to others when needed.
Minimum Qualifications:
High school diploma or GED
Previous prior authorization experience required
1 to 3 years of experience
Requires the ability to follow written and verbal instructions. Must to able to access and update information on the electronic medical record. Must be able to use critical thinking skills. Must be a team player.
SSM Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex
