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Customer Service Representative / Dispatcher Needed
Do you just want a job, or would you like a CAREER? Lyerla Heating & Air is looking for an experienced, reliable, and professional customer service representative to work full time. Lyerla Heating & Air has been in business for 18 years in Joplin, Mo. We are a family business, focused on residential & commercial service.
These are the tasks associated with this position:
Answer customer inbound telephone inquiries
Set appointments for field service personnel
Determine who to send to each address based on company prioritization rules
Keep customers informed about the status of their service call
Collect and record call recap information from service personnel
Perform telephone happy callsĀ to customers following service calls
Professionally address and resolve issues with the occasional dissatisfied customer
Other office duties when call volume permits
. Quick Books experience would be an added plus.
As the first person new customers encounter, you will be on the front line of our effort to deliver excellent, prompt, professional service. You support our customers and field service personnel, and our management supports you in an upbeat, pro-growth environment.
Our company works from 7am-4pm, 5 days a week to ensure customer satisfaction. We require all employees to work various evenings and weekends (on-call rotation).
Are you interested? Email info@lyerlaheatingandair.com your resume, with salary requirements and references.
You may also apply online at www.lyerlaheatingandair.com
