Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
Description
JOB DESCRIPTION: As part of the Enterprise Network Support Team, you will perform support and administrative functions for the day-to-day operation of an IT Network services environment. When required, escalate operational or technical concerns to SME(s) for the given infrastructure service or end user program area. Provides on-call coverage for all network assets within the area of operational responsibility.
Monitors, controls, and isolates problems in a data communications network. Monitors all network activity. Activates/deactivates network lines according to established schedules. Performs first- and/or second-level problem determination (first level is help desk). Interfaces with users and/or network vendors. Responsible providing technical support for LAN/WAN or for a section of a larger network. May perform installation, modification and testing of network.
DUTIES/TASKS AND RESPONSIBILITIES:
Provide Enterprise network and Unified Communications operational support in a multi-vendor Enterprise environment
Provide Enterprise Network and Unified Communications capacity planning and monitoring on multi-vendor platforms
Provide Enterprise remote access VPN support to include but not limited to Juniper JUNOS Secure Access platform, Juniper Pulse, and Cisco AnyConnect.
Provide operational Enterprise IP Telephony and Unified Communications support.
Provide operational Enterprise Collaboration Services support to include, but not limited to: multi-vendor and multi-platform Video Teleconferencing.
Provide new technology deployment and project management services.
Maintain, configure, and provide support services for multi-vendor network hardware components.
Network Access Control (NAC) deployments and administration using Cisco ISE
Follow BMC Remedy, ITIL best practices, and change management processes
Implement WAN optimization strategies and configuration management - RiverBed WAN Optimizers.
Prepare technical documentation deployment, installation, configuration, operational support and troubleshooting of Enterprise installations of WAN/LAN & Data Center network infrastructure, specifically Cisco, Juniper routers, switches, and firewalls, F5 Big IP load balancers
Review, analyze, troubleshoot, and coordinate with project managers, integrators, customers and administrators of the above technologies.
Requires capacity management, performance tuning, operating system optimization, and associated skills with the above technologies.
Vendor coordination and support for above technologies including collaboration and team analysis.
Perform network analysis, automation, and monitoring through use of provided tools to include, but not limited to: Solarwinds, Cascade, Riverbed CMC/SMC, Cisco ISE, and Python.
Qualifications
REQUIRED:
Bachelors Degree in Computer Science or Information Management and 2 years of concentrated hands-on experience in Network Administration. Relevant experience may be considered in lieu of a degree.
Experienced in providing Enterprise network and Unified Communications operational support in a multi-vendor Enterprise environment.
Experience in developing and implementing policies, plans, and procedures.
Good Interpersonal and communication (written and verbal) skills.
Must be able to work with groups to solve business problems with available technology including hardware, software, databases, and peripherals.
PREFERRED:
Valid Cisco Certified Network Professional (CCNA) Routing & Switching, certification.
Experience with any of the following is a plus: Cisco Prime, Cisco DNA, ForeScout/CDM (Continuous Diagnostics and Mitigation)
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.
We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com .
