Client Success Specialist

Client Success Specialist

21 Oct 2024
Missouri, Kansas city 00000 Kansas city USA

Client Success Specialist

Vacancy expired!

DO WORK THAT MATTERSAt Abbott, diverse ideas,

perspectives, and expertise allow us to create the life-changing solutions that

help people live healthier lives. In 160 countries and with businesses spanning

nutrition, diagnostics, medical devices, and branded generic pharmaceuticals,

Abbott offers you enormous opportunities to explore your interests and help you

achieve your career and personal goals.AbbottRapid Diagnostics (formerly Alere) is part of Abbott’s Diagnostics family of businesses, bringing

together exceptional teams of experts and industry leading technologies to

support diagnostic testing which provides important information for treatment

and management of diseases and other conditions. We have exciting career

opportunities for adding Client Success Specialist positions within our

Abbott Rapid Diagnostics - Toxicology business (eScreen) located in KansasCity, MO or Richmond, VA . In this role, you will provide

day-to-day support to key Enterprise National Accounts clients ensuring their

successful set-up and support for application, training, order fulfillment and

act as Administrator for customer accounts. You will work consultatively with

cross-functional teams within Abbott to meet client needs and ensure a positive

client experience.Toxicology BUWe’re #1 in global

toxicology testing and specialty labs. We provide comprehensive answers

when and where they are needed most. We accelerate and expand our global

market leadership in Toxicology services, providing today’s comprehensive drug

testing answers. Our innovative technology, industry experts and

insightful data empower confident decision making.ESSENTIAL DUTIES AND RESPONSIBILITIES - (KEY ACTIVITIES)Supports key enterpriseclients, ensuring excellent client satisfaction, loyalty and advocacy. Amember of the Key Account onboarding process, team ensuring that internalresources are engaged as needed for a flawless execution and utilizationof product.

Setup and support for Connectapp

Subject matter expert forConnect app

Employee & Administratorsecurity configuration

Employee & Administratorpopulation management

Train customer on NAVICA andunderstanding BinaxNOW test technical details

Primary day-to-day contact forsupport

Liaison between customer andordering fulfillment (GBS)

Liaison for product complaintshandling

Conduct Quarterly BusinessReview updates and overall account health reporting

Possible 20 - 30% travel

BASIC QUALIFICATIONS:Bachelor’s degree orequivalent combination of education and work experience required

2 years of supporting keyenterprise strategic accounts

Demonstrated ability toprovide customer service to large Enterprise accounts.

Experience with CorporateCulture along with ability to manage customer relations via phone, emailand in-person.

PREFERRED QUALIFICATIONS:Must be a technology-mindedperson with a comfort level using internal and Microsoft officeapplications; creating and maintaining Excel spreadsheets; using digitalconference applications (WebEx, Skype); using CRMs; and other similarplatforms to track projects and document details.

Knowledge of Abbott productsand software applications a plus

Needs to understand data andbe able to analyze and articulate data findings to internal and externalleadership

Must be an extremely organizedperson who can manage several open issues and continue to work them untilclosed with resolution; while working on all special projects

Must have proven skills andexperience in extensive interactive client relationships

Must have strongorganizational, follow up skills and attention for details to successfullymanage competing priorities and build credibility with clients

Excellent verbal/written communicationsskills

Ability to work independentlyand exercise judgement

Exceptional time managementskills and ability to self-motivate

Ability to interface withother departments to manage needed deliverables for clients

Ability to work in a matrixenvironment

Track record of goalachievement

LEARN MORE ABOUT OURBENEFITS THAT ADD REAL VALUE TO YOUR LIFE TO HELP YOU LIVE FULLY : www.abbottbenefits.comAbout AbbottAt Abbott, we're committed

to helping people live their best possible life through the power of health.

For more than 130 years, we've brought new products and technologies to the

world in nutrition, diagnostics, medical devices and branded generic

pharmaceuticals that create more possibilities for more people at all stages

of life. Today, 107,000 of us are working to help people live not just longer,

but better, in the more than 160 countries we serve.Anequal opportunity employer, Abbott welcomes and encourages diversity in ourworkforce.We provide reasonable

accommodation to qualified individuals with disabilities. To request an

accommodation, please send an email to myrecruiter@alere.com .An Equal Opportunity EmployerAbbot welcomes and encourages diversity in our workforce.We provide reasonable accommodation to qualified individuals with disabilities.To request accommodation, please call 224-667-4913 or email corpjat@abbott.com

Related jobs

Job Details

Jocancy Online Job Portal by jobSearchi.