Role: Network Engineer level IV
No. of positions : 1
work type : Onsite
Location: Kansas city, MO
Job Summary:
This position leads the companies most complex projects for planning, installing, configuring, administering, and troubleshooting the voice across LAN and WAN environments as well as provide coaching and mentoring to all other members of the Network team.
Recognized within the organization as a functional expert with specialized depth and/or breadth of knowledge. Works independently, with guidance only in the most complex situations. Solves complex problems; identifies new solutions using a broad perspective and understanding. Leads large-scale projects with substantial resource requirements, risk, and/or complexity. May lead a project team with influence over contribution of others. Translates functional vision into plans and guides their execution.
Job Duties:
- Leads the evaluation, recommendation and design of current and future voice technologies, including voice upgrades, deployments and expansions.
- Owns architectural and engineering for one or more voice technologies across the enterprise.
- Develops standards and policies for protocols, implementation procedures.
- Develops strategies and direction for voice systems solutions using current and emerging technologies.
- Monitors network performance, ensures capacity planning is performed, and is proactive in accessing and making recommendations for improvement.
- Plans, installs, configures, administers, and troubleshoots the environments.
- Participates in On-Call Rotation for US and MX voice.
- Participates and technically leads troubleshooting and project related conference calls. Able to convey technical information in a manner suitable to the audience.
- Demonstrates ability to handle multiple tasks and communicate in English effectively through voice and email.
- Exemplifies Vision, Values, and Culture in each and every interaction with team, clients, and stakeholders.
Basic Qualifications:
- Bachelor's degree from an accredited university or college, preferably in a job related major field of study
- Minimum seven (7) years of relevant professional experience, including specialized knowledge of a discipline utilized to lead an area of our business, or equivalent combination of education and experience
- Experience with Cisco Call Manager with Finesse and CUCM IVR.
- Experience with Plantronics/Polycom conferencing systems.
- Experience with Cisco Spark conferencing systems.
- Experience with SIP telephony.
Preferred Requirements:
- Ability to plan IP utilization and networks, DHCP, DNS, redundancy, failover, and high availability
- Ability to identify, troubleshoot, and resolve voice, application and performance issues
- Excellent troubleshooting abilities
- Patience and ability to work in a change management model with a great attention to detail and best practices
- Ability to work well in a dynamic, high-pressure, team-oriented environment
- Strong written and verbal communication skills with the ability to communicate well with those of all technical levels, including end users
- Willingness and ability to train and teach others and document architecture, designs and changes
- Ability to work after hours and on weekends if needed, and participate in an on-call rotation
Certifications:
- CCNP R&S/Enterprise
- CCNP Data Center, Collaboration OR Security
- ITIL OSA/RCV Certification or knowledge
- F5 LTM, F5 DNS Certification or knowledge
- Any SCRUM or Agile Certification
Essential Functions:
- Ability to work after hours and on weekends if needed, and participate in an on-call rotation
- Ability to identify, troubleshoot, and resolve voice, application and performance issues
- Patience and ability to work in a change management model with a great attention to detail and best practices
- Ability to work well in a dynamic, high-pressure, team-oriented environment
- Strong written and verbal communication skills with the ability to communicate well with those of all technical levels, including end users
- Willingness and ability to train and teach others and document architecture, designs and changes.
