Product Specialist

Product Specialist

05 Mar 2024
Missouri, Kansas city, 64105 Kansas city USA

Product Specialist

Vacancy expired!

job summary:

Randstad Technologies is seeking an experienced Product Specialist to support products and applications throughout their lifecycle. This is an exciting opportunity to manage tactical execution in a role connecting business operations, technology solutions, and the end-user experience. The role will require someone to interact with the application vendors and internal IT.

Requirements:



  • Bachelors of Science in Business, IT or another related field of study, or equivalent experience
  • 3 years of experience in an application support role (production support, incident management, ticket management)
  • 2 years of experience in working with third-party vendors



location: Kansas City, Missouri

job type: Contract

salary: $39 - 43 per hour

work hours: 8am to 4pm

education: Bachelors



responsibilities:


  • Manages incident activity to ensure all tickets are being worked and resolved within the correct ticket urgency, proper team assignment, within all SLAs, and updating all relevant incident data within the corresponding ticket. Creates the ticket and troubleshoots, reaching out to IT and vendors as necessary
  • Performs root cause analysis and restoration for critical applications and incidents while ensuring all alerts are addressed and escalated correctly
  • Creates knowledge management documentation
  • Manage production support and act as the SME for assigned applications and products; champion change requests to improve usability and system performance.
  • Management of all tickets including Change, Incident, Problem and Request tickets.
  • Provide day-to-day vendor relationship support including tracking timely completion of production tickets and adherence to service agreements.
  • Follows the plans to maintain system health and work in partnership with delivery teams to obtain necessary details to insure resource availability and task completion.





qualifications:


  • Experience level: Experienced
  • Minimum 3 years of experience
  • Education: Bachelors


skills:
  • Production Support (3 years of experience is required)
  • Incident Management (3 years of experience is required)
  • Ticket Management (3 years of experience is required)
  • Project Management
  • Business Analysis
  • application analyst



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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Job Details

  • ID
    JC10644953
  • State
  • City
  • Job type
    Contract
  • Salary
    $39 - 43 per hour
  • Hiring Company
    Randstad Corporate Services
  • Date
    2021-03-05
  • Deadline
    2021-05-04
  • Category

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