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Serenely located within the historic Kansas City Club building, this premier Kansas City destination seamlessly combines the old-world charm of a historic social club with modern luxury and elegance. Drawing on over 100 years of history as the premier social meeting place, The Hotel Kansas City provides a truly unique setting for memorable events, as well as inventive dining and nightlife.
In addition to the hotel's 144 guest rooms are the Town Company, a three-meal restaurant; El Gold, a live music cellar cocktail bar; and a lobby lounge and bar that will bring locals and guests together for impromptu mingling. For the event minded guests, there will be 20,000 feet of meeting space that includes impressive historic ballrooms and a 3,000 square foot rooftop event patio.
Job Overview
The positions are responsible for performing a variety of services for guests while playing a key role in the revenues obtained by the selling of guest rooms.
Essential Responsibilities
Reconciles all revenues on the overnight shift.
Processes knowledge of hotel operations, the surrounding geographic area and all hotel facilities.
Perform all night audit procedures.
Audit guest accounts to ensure that room rates and market codes are correct.
Audit guest checks for pricing and sales tax errors.
Prepares a summation of all house charges and all credit card vouchers.
Determine the correct cash figure based on the hotel’s computer system.
Prepare sales summary.
Post all late charges and all guest check corrections to guest folios. Post food, liquor, telephone, laundry, movies etc. to guest folios.
Post all room and tax to active guest accounts.
Run all computer reports.
Register guests and collect valid method of payment and identification while maintaining accurate information on registration.
Accurate accounting of all cash, credit card, and check transactions.
Communicate with staff members on status changes to guest rooms, meeting or banquet facilities.
Other tasks as assigned by the Director of Rooms and Front Desk Manager.
Job Qualifications
Education:
High school diploma or GED equivalency required.
Experience:
6-12 months related experience and or/training preferred.
Hotel experience preferred.
Interaction/Skill Set:
Ability to read and understand English fluently and speak clearly.
Excellent listening and comprehension skills.
Excellent written and oral communication skills.
Ability to effectively deal with customers’ complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the guests, and providing positive and proactive solutions.
Work Environment
Noise levels are moderate.
Standing 1/3 to 2/3 of the time.
Walks less than 1/3 to 2/3 of the time.
Sits less than 1/3 to 2/3 of the time.
Uses hands to feel, finger, or handle less than 1/3 to 2/3 of the time.
Lifts of exerts force of up to 50 pounds less than 1/3 of the time.
Uses close, distant, color, peripheral, depth perception vision and adjusts vision focus.
Benefits include: Medical, Dental, Vision, 401k with matching, Employee Assistance Program, Life Insurance, free meals, complimentary rooms, discounted rooms and so much more!
Please apply online at https://careers.hyatt.com/ja/careers/jobdetails/10780/KAN001297 or https://careers.hyatt.com/ja/careers/jobdetails/10780/KAN001301
