IT Infrastructure & Operations Manager

IT Infrastructure & Operations Manager

16 Oct 2024
Missouri, Springfield 00000 Springfield USA

IT Infrastructure & Operations Manager

Vacancy expired!

Title: IT Infrastructure & Operations ManagerReq: R0004220Company Overview:Wolters Kluwer Global Business Services is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and accounting which includes our North American-Accounting Center. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark against best-in-class industry standards to improve the quality of deliverables, increase cost savings, enhance productivity and reduce time to market for products and applications.Responsibilities:

This role will manage key vendor and service management initiatives, working with peer organizations within WK (technical and business) as well as our service provider partners.

Both on boarding of new business units and operational support of existing business unit systems will be essential for the role, aggressively enhancing the levels of support.

The role will work with partner teams to initiate and coordinate improvements to WK’s service platforms across cloud and traditional hosting environments.

Qualifications/Requirements include:

Bachelor’s degree in computer science or Information Technology

10 plus years information technology experience

5 plus year systems operational leadership experience

Ability to understand and arbitrate technical impact based on:

Usage and Performance characteristics of various infrastructure components

Environment impacts due to infrastructure un-planned outages or component failures

Benefits and Risks associated with planned or proposed Changes to the environment

Collaborate with Infrastructure, Application and Business System leaders during Standard Operating / Steady State and Crisis situations

Strong written and verbal reporting skills, with ability to provide information for different audience levels at different levels of detail.

Solid experience practicing these in a fast paced, Operations environment.

Required Experience / Technical Skills:

AWS and Azure Cloud proficiency

Knowledge of both cloud providers’ portals, account management tools, customer notification models

Enterprise Cloud Networks (VPCs/vNets) and commonly used connectivity patterns

Access Controls (IAM/RBAC) on Public Cloud

Backup, storage technologies used in both as part of Enterprise

Commonly used Enterprise SaaS and PaaS offerings (i.e. AWS RDS Databases, AWS S3)

Experience with ITIL based processes of Service Request, Change, Incident, Problem management

Experience as part of CAB and Incident bridge resolution execution.

SoftLayer private cloud experience and knowledge

Experience with monitoring and systems tools including Opsramp/Vistara, Rightscale, AppDynamics, Service Now.

Collaborate with WK Service Management, Architecture and Engineering teams for business-as-usual, improvements and exceptions

Perform the role as the Technical Lead for day-to-day Operational Management status calls, reviews and KPI arbitration

Utilize and exploit key Monitoring Tools and KPIs – to form a cross functional viewpoint of the overall health of the environment

Collaborate with the Business ITOps / DevOps teams to validate application platforms are functioning as intended

Represent WK GBS on the Change Approval Board, as an active advisor and voting member

Certifications (minimum of 1 from below)

Azure certification (Exam 532 or 533 or 535)

AWS Certified (Cloud Practitioner, Associate, Specialty or Networking)

EQUAL EMPLOYMENT OPPORTUNITYWolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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