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Product Application Support Representative Overview of Position The Product Application Support Representative is a customer support position that works under limited supervision to complete the myriad tasks necessary to support the Assurance and Clearance services of the Software & Analytics business unit. This position requires a thorough understanding of end-to-end revenue cycle processing and the nuance each provider and payer bring. This role requires a self-motivated and goal-oriented individual, using detailed instructions to complete the job responsibilities and requires the ability to work independently as well as in a team environment. What will be my duties and responsibilities in this job?Review, investigate, analyze, and resolve key issues at the provider and client level.
Proactively own and manage service delivery for high-visibility and high-touch customer relationships.
Serve as industry and technical resource and subject matter expert.
Understand short and long-term customer goals and objectives as they relate to revenue cycle management and Change Healthcare.
Attend client meetings; onsite as needed.
Work closely with other areas including product development and sales to ensure customer needs are met and feedback is shared. Understand product goals and communicate that with customers.
Document, track, and support compliance with Service Level Agreements.
Keep the customer informed of key information that may be critical to their success (e.g. product road maps, new services, customer events)
What are the requirements needed for this position?High School diploma or equivalent
2+ years of experience working with customers to resolve issues
1+ years product applications support experience, preferably in the healthcare industry
What other skills/experience would be helpful to have?Experience with data management/analysis
Knowledge of the interrelationship of Information Technology and Healthcare industries
Knowledge of the Payer/Provider environment
Understand HIPPA compliance regulations
Professional communication, critical thinking, problem solving, technical aptitude
Excellent verbal and written communication skills, as well as listening skills
Excellent time management skills
Excellent organizational skills
Ability to work on multiple tasks simultaneously and meet deadlines while providing quality results
Positive proactive, customer service attitude
What are the working conditions and physical requirements of this job? General Office DutiesHow much should I expect to travel?Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement. #li-remote#IWork4CHNG#ChangeHealthcareCareers#HiringNow#RemoteWork#WorkFromHomeJoin our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system! COVID MandateAs a federal contractor, Change Healthcare is adhering to the Executive Order which mandates vaccination. As such, we are requiring all U.S. new hires and employees to show proof of being fully vaccinated for COVID-19 or receive an approved accommodation by their date of hire, as a condition of employment. As we continue to navigate the ever-changing COVID-19 pandemic, we remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. Proof of vaccination or accommodations requests will be collected once an offer is accepted with Change Healthcare. All accommodation requests will be carefully considered but are not guaranteed to be approved. Equal Opportunity/Affirmative Action Statement Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf.If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.Click here https://www.dol.gov/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf to view our pay transparency nondiscrimination policy.California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants) . Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.
