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JOB DESCRIPTION
(Non-Exempt)
JOB TITLE: Technician, Field Equipment Service - Hybrid
POSITION PURPOSE:
This position ensures that Reddy Ice field service equipment is well-maintained and functioning properly.
DUTIES AND RESPONSIBILITIES:
1. Drives a Customer Centric Culture by engaging in respectful, consistent communication with our customers while striving to promote outstanding customer service.
2. Displays a professional and courteous attitude to co-workers, managers, and the general public at all times. This includes, operating company vehicle safely and in accordance with all applicable laws of the road, reporting to the assigned job site in uniform and ready to begin work at the designated start time, immediately reporting any accidents/injuries, and strict adherence to safety requirements and procedures as outlined in the Policies, Programs & Procedures Manual. Regularly attends company sponsored FEST training as required. Regularly attends company sponsored RM training as required. Contributes to discussions regarding equipment maintenance/productivity and best practices via Skype, conference calls, and through other technology.
3. Conform to each store locations policies regarding vendor delivery and back door receiving times. Complete all routes as assigned.
4. Conducts repairs, service, installations, removals, and preventive maintenance on Ice Factory Systems, Ice Link, Shelf X, and company boxes.
5. Service any water leak work orders first as these are considered high priority.
6. Performs machine audits as assigned, inspects machinery for proper working condition, system cleanliness, and exterior aesthetics.
7. Tests machines as assigned to confirm compliance with all federal, state, and local water/ice quality regulations.
8. Ensures that tools and equipment are in good working order. Maintains spare parts inventory on truck and communicates need for additional supplies. Assists Supervisor in management of parts and supply inventory levels.
9. Manage bag inventory at retail stores; invoice and/or credit bags when selling new boxes of bags, or per retailer policy; submit a sale/credit report to supervisor at least monthly.
10. Communicates opportunities for SOP improvement to the FESM Manager. Contributes to peer discussions regarding equipment maintenance and cleanliness best practices via Skype, conference calls, and through other technology.
11. Maximize the production of bagged ice at each location by back stocking ice to the freezer vaults or backroom freezer. Move ice to satellite locations as necessary. Rotate ice during every visit and maintain an organized, well-stacked display case.
12. Fully and accurately complete the log located in each machine during every visit. Submit the log to management at the end of each month, along with the last bi-weekly checklist.
13. Service Ice Factory machines according to designated Ice Factory Playbook schedule, to include clearing codes, fixing bag jams, replacing grippers, sealing tape, and testing the water quality. Cleans, services, and sanitizes machines according to company guidelines. Completes checklists obtains store manager signatures as required.
14. Maintain company vehicle per SOP/vehicle servicing schedule.
15. Immediately report any major machine or company vehicle issues to management.
16. Perform other duties and responsibilities required or assigned by management.
17. Adhering to the Code of Business Ethics is essential. We value honesty and integrity above all else and we expect our employees to be committed to the highest ethical standards.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
Minimal travel with potential for overnight. Weekend and night work is a requirement of the position; overtime may be required. May perform work in retail stores; driving between retail stores and plant location. A valid drivers license and acceptable MVR is required. Must be able to lift 60lbs. plus utilize installation lift equipment. Ability to climb ladders and work with light duty tools. This position works in a fast-paced, rapidly changing work environment. The ability to manage stress, build professional and collaborative relationships, and reason through complex business situations is required.
EDUCATION AND EXPERIENCE:
Desire and willingness to learn additional trade skills as directed by company.
High School diploma, Trade School Certificate in refrigeration, or equivalent experience.
Basic computer and handheld skills needed and ability to follow reporting SOPs via handheld.
