Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Completes daily routine tasks and responsibilities to support the Customer Service department or programs.
Job Responsibilities
Supports customer to submit and process transactions
Assists customer with identifying and resolving processing issues and website access inquires
Supports inbound calling, outbound calling, email, web chat and outreach to customers
Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. All cases shall be logged in a web-based agent desktop application
Meet Quality Assurance Requirements and other key performance metrics
Minimum Qualifications
High School Diploma or GED
0-2 years of customer service or public relations experience.
Candidates must be US citizens due to federal background requirements. Candidates will be required to undergo a federal background check in order to gain access to sensitive information.
Other Job Specific Skills
Ability to successfully adapt and perform during times of high call volume.
Ability to provide effective customer service and deal tactfully and courteously with the public.
Strong written and verbal communication skills.
Strong listening ability to interpret and clarify information being provided by customers.
Strong commitment to providing quality service.
Ability to foster a good working relationship and rapport with customers.
Keen attention to detail and accuracy.
Bilingual (English & Spanish) candidates are strongly encouraged to apply.
Compensation: $15.50 - $17.25. The estimate displayed represents the typical salary range or starting rate of candidates hired in your area. Factors that may be used to determine your actual salary may include your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role.
