Vacancy expired!
Location: St. Louis, MO
Description: Operations Supervisor - End User Services Service Desk
This is a contract to hire opportunity with an amazing St. Louis client. The role will be allowing of remote/hybrid work schedule.
Supervises daily operations & activities of service desk and technical staff. Manages resources and escalations in response to environmental needs. Assigns tickets and manages work flows for emergencies to maintain service levels and meet customer expectations. Reassigns tickets as needed to ensure appropriate response and coverage. Manages accountability and follow-up for tasks and escalations that cross organizations. Business Administration tasks.
These are activities required to run and maintain the service desk:
