Sr. Digital Project Manager

Sr. Digital Project Manager

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Job Summary

A dynamic, strategic, and resourceful digital-first thinker. A leader and facilitator are responsible for all activities related to managing the delivery of multi-faced Digital Strategy, Emerging Technology, Application, and Platform development initiatives. An effective communicator, you will be responsible for managing, enabling, and empowering a cross-functional team with the goal to deliver outstanding, profitable work for the clients within that team, while striving for a positive team environment and engaged staff.

Senior Digital Project Managers will build relationships with Digital Strategy, Innovation, IT, Marketing clientele through direct or WWT existing relationships and work alongside sales personnel to support the WWT Digital team in the development of new strategies that help our customers and prospects identify and then ultimately realize digital transformation through the entire portfolio of services that WWT has to offer.

The Senior Digital Project Manager reports to the Digital Projects Director.

Job Responsibilities/Essential Functions/Competencies

• You will be accountable for the entire project lifecycle on digital projects, working alongside the commercial & strategy teams and managing multidisciplinary teams from Strategy, Research, UI, UX, Tech & Product.
• The role is client-facing, managing all communication channels (meetings, workshops, email & documentation) and forums within the project.
• Assigned to large and complex projects, you'll be expected to raise risks early and find solutions to fit the client's needs whilst sticking with project expectations.
• Manage the technical, business, and personnel aspects of consulting and development engagements.
• Manage the invoicing, backlog, and resource management activities for the assigned engagements.
• Oversee multiple digital strategies or delivery teams at once, provide leadership, guidance, and standardized process, reporting, and client communication.
• Serve as the day-to-day Project Manager for one or more of our larger, more strategic clients/engagements.
• Ensure deliverables are of the highest quality to promote client satisfaction.
• Ensure key project management deliverables are produced such as project charters, project plans, resource plans, risk mitigation plans, change management plans, etc.
• Serve as a key member of the solution delivery team by facilitating requirements/design sessions and producing deliverables.
• Monitor project team engagement and performance and provide feedback; ensure the involvement of the appropriate teams and individuals during each project phase.
• Develop strong client relationships.
• Key participant in the business development process; leading business development efforts from a delivery perspective.
• Assist in developing overall estimates of the effort/resource requirements/schedule.
• Lead the risk assessment efforts during the proposal process and recommend appropriate risk mitigation strategies

• Bachelor’s Degree

• At least 7 years of Project Management experience with at least 5 of those in the Digital, Tech space.

• Demonstrated experience managing, reviewing, and analyzing project scopes, budgets & resources to include change and resource requests.
• Proven experience working with and managing multidisciplinary teams both internally and externally as required from strategy, research, UI, UX, Tech, Product, etc.
• Exhibits superior communication skills, both oral and written; is clear, concise, sincere, and persuasive. Is also a good listener and shows an interest in what others have to say.
• Advanced problem-solving skills; ability to identify and remove roadblocks.
• Demonstrated experience managing cross-functional teams and driving team engagement. Ability to enable direct and healthy communications across all team members.
• Confident in both client engagement and operational / delivery management.
• Strong scope management and ability to set programs up for success.
• Excellent documentation skills.
• Excellent time management skills.
• Takes ownership and responsibility for work, is proactive.
• Demonstrates initiative and creativity in all work efforts. Pursues objectives beyond what is required or expected. Able to mobilize and empower others.
• Ability to plan and manage at both strategic and tactical levels to consistently meet/exceed planned objectives.
• Extensive experience in digital climates both creative and technical and the ability to measure the success of such efforts.
• Demonstrated ability to work alongside a small internal staff and external partners where necessary.
• Effective facilitation and public speaking skills and presence.
• Agile/ Scrum experience working within an agency or design/tech consultancy.
• Demonstrated ability to mentor Digital Project Team members.

• Possesses a high level of Acts ethically and is above reproach. Builds trust through their honesty, reliability, and authenticity. Possesses a strong concern for the needs of his/her colleagues. Takes tough principled stands even if they are unpopular. Meets commitments and keeps promises.
• Demonstrates Self-control. Manages his/her impulsive feelings and distressing emotions and operates without any personal agenda. Stays composed, positive and unflappable even in trying moments. Thinks clearly and stays composed and focused under pressure.
• Must be able to smoothly handle multiple demands, shifting priorities, and rapid change. Is able to work collaboratively to get things done. Proactively seeks the advice and suggestions of peers, subordinates, and superiors. Adapts strategies and tactics to fit fluid circumstances. Is flexible in how he/she sees events.
• Is Demonstrates a positive mental attitude. Persists in seeking goals despite obstacles and setbacks. Operates from a hope of success rather than a fear of failure. Sees setbacks as due to manageable circumstances rather than a personal flaw.
• Continuously Develops Others. Committed to the continuous process of education and development of self and colleagues. Acknowledges people's strengths and accomplishments. Offers useful feedback and helps to identify others' needs for future growth and improvement. Mentors and gives timely coaching that fosters an individual's skills.
• Is able to Intuitively Understand the way people think and work. Understand the forces that shape the views and actions of clients, customers, or competitors. Accurately reads an organizational and external reality.
• Models Leadership Articulates and arouses enthusiasm for a shared vision and mission. Leads by example.
• Is a catalyst for Recognizing the need for change and removing barriers. Challenges the status quo to acknowledge the need for change. Champions the change and enlists others in its pursuit.
• Fosters Excellence in Communication. Is effective in give-and-take, registering emotional cues in attuning their message. Deals with difficult issues straightforwardly. Listens well; seeks mutual understanding and welcomes the sharing of information fully. Fosters open communication and stays receptive to bad news as well as good.