Technical Support Consultant

Technical Support Consultant

Vacancy expired!

Job Description

1-3 years of technical support experience. Preferably in Salesforce domain with knowledge on workflows, security setups, sharing rules, profiles and permission sets, validation rules, approval process, lightning etc.
Ability to work closely with Tier 2 support on the salesforce.com platform and Apttus/Conga Quote to cash solutions rapidly

Job Responsibilities:
Global Technical Support for Apttus Quote to Cash products (CRM products)
Understanding, Analyzing and Fixing Product break fix issues
Address/fix customer issues ensure customers are delighted with the service experience
Contribution towards knowledge base creation and improvement

Qualifications

1-3 years of technical support experience, Preferably in Salesforce domain with knowledge on workflows, security setups, sharing rules, profiles and permission sets, validation rules, approval process etc.
Ability to become technically proficient with salesforce.com and Apttus/Conga solutions rapidly
Excellent communication and customer handling skills
Extensive hands-on technical experience for support/operations and related skills – evaluating, troubleshooting, debugging, identifying root cause and resolving issues/ addressing customer needs in timely manner.

Understanding and adherence to customer SLAs
Proven track record of taking ownership and driving results
Willingness to service our customers in shifts
Willingness to learn new technologies and achieving higher technical skills

Educational Qualification:
Preferably Bachelors/Masters in computer or relevant with good academic results
Salesforce/Apttus certification will be added advantage

Additional Information

All your information will be kept confidential according to EEO guidelines.