Front End Manager - Cashier (1096 Helena Ave)

Front End Manager - Cashier (1096 Helena Ave)

01 May 2020

Front End Manager - Cashier (1096 Helena Ave)

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We're Helena's only locally owned health food store! We've been helping people be healthy since 1975.

Our Front End manager is responsible for all management and training functions of the cashier and customer service staff. Resolves issues that may arise with the computer systems, check stands, bank deposits and opening and closing of the store. Maintains good morale of front end staff. Must understand and support the store’s mission
. (Please see our mission statement at the end of job description).


• Anticipate staffing needs and schedule accordingly

• Responsible for training, coaching, disciplining and firing of front end staff

• Handle any emergencies and resolve issues calmly including, database problems, till crashes, customer complaints, credit card server problems and food stamp issues

• Account for cash and credit card transactions and deposits

• Implement new policies and procedures

• Check out all customer purchases with a high attention to accuracy

• Know which items are able to be purchased through the food stamps (ebt) program

• Troubleshoot problems and provide solutions (rebooting computer, re-starting programs and running credit cards manually if computer system is down)

Customer Service

• Model of excellence in customer service

• Portray sincere friendliness even under frustrating circumstances

• Complete paperwork for returns, credits, rain checks, gift cards and special orders

• Keep current on any store events, activities or promotions to answer customer questions

• Maintain personal appearance, cleanliness, and hygiene standards appropriate for public contact


• Possess a high degree of integrity and management skills

• PossessÂstrong written and verbal communication skills

• Be able to handle a broad range of responsibilities and multi-task

• Demonstrate computer expertise

• Demonstrate expertise in opening, closing, bank deposit, and checkout procedures

• Must be able to bend, stoop, reach lift and move items weighing up to 50 pounds

• Must be able to stand on concrete floor for long periods of time

• Be pro-active in learning about products to answer questions or recommend them to customers


We ask that all applicants fill out one of our store applications prior to scheduling their interview. Please swing by the store at 1096 Helena Ave (next to Capital Sports). Ask for an application at our Customer Service desk. Complete and return it, along with your current work resume and three references (work related preferred).

Mission Statement

Our purpose is to inspire and empower our customersÂto live to their fullest potential through optimum nutrition and a lifestyle in harmony with nature.ÂTo achieve this, we offer high-quality natural andÂorganic foods and nutritional supplements, along with other socially and environmentally responsible products.ÂAnd further, we dedicate ourselves to educating andÂlearning from our customers as fellow participants in a community of healers.

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