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Whitefish Mountain Resort is seeking Guest Services Staff with the Lodging Front Desk.
This is a position with a lot of variety and access to resort amenities. The availalbe schedule is 2pm-10pm 5 days per week.
The application is available via the link provided here - https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=34cd6884-3c79-435d-b0ab-7d2edb288217&ccId=19000101000001&jobId=337649&source=CC2&lang=enUS
JOB DESCRIPTION
Winter Sports, Inc
Title: Guest and Outside Services Yard/Garbage Crew Relief
Department: Whitefish Mountain Resort Lodging (WMRL)
Status: Full Time Seasonal (FTS), Part Time Seasonal (PTS) Hourly
FLSA: Non-Exempt, Hourly
Updated: June 2017
Job Summary: The Guest Services objective is to aid in the check-in, comfort, and departure of guests and owners. The outside service objective is to provide visually pleasing and safe lawns/grounds for arriving owners and guests staying in WMRL properties. Additionally, to remove all garbage in properties managed by WMRL. Duties will be performed in a friendly and professional manner to the benefit of the guests staying at any of the WMRL managed properties and to the standards set by property owner contracts. The Front Desk is located along the Kintla boardwalk in the upper village.
Job Relationships:
Reports to: Front Desk Manager, Asst. Manager, & Outside Services Lead
Employees Supervised: None
Job Specifications:
High School graduate or GED equivalent.
Per WSI Vehicle Insurance standards: must be at least 21 years of age in order to transport guests and possess a valid driver’s license and the ability to be added to WSI’s vehicle insurance policy.
Experience in lodging or resort specific front desk duties and guest service preferred.
Grounds crew or landscaping experience preferred
Operate efficiently in an office setting, using computers to communicate and aid guests, including the use of MS Office, phones, radios, copy/fax, RTP, V12.
High quality Guest Services experience, 3 yr minimum preferred
Ability to aid guests with technology and computer issues
Must be self-starter and able to work independently with little supervision.
Must possess excellent written and verbal communication skills.
Ability to complete daily reporting and communication involved with independent work
Knowledge of Local area preferred
Must be able to work with a diverse group of people and be able to remain calm and professional in handling a variety of tasks and stressful situations.
Multi-task in fast paced environment while potentially adjusting priorities to customer concerns with the highest level of customer service.
Demonstrate ability to cross sell other departments and businesses at the resort to our guests.
Must be willing to take responsibility for independently providing personal safety and participate in company safety program
Must be able to work safely within OHSA guidelines for Hazardous Materials for the purposes of mixing fuels and oils, fertilizer applications, herbicides and pesticides.
Work within the framework of the company and department policies and procedures as set forth in the employee manuals.
Flexibility in schedule changes on short notice is required.
Requires working weekends, evenings, and holidays. Overtime may be required during peak demand times.
Specific Duties:
Assist in garbage removal and lawn/grounds maintenance at the units on a schedule a minimum of twice weekly.
Operates and maintains the following seasonal maintenance equipment and mixes fuel, utilizing fuel dispensing system as needed: - Mower, Walker, radius mower, String Trimmers, Chain saws, Hand Blowers/Hedge Trimmers, leaf blowers, power rakes, and power washers
Provide administrative support to managers, including record keeping, reporting, and billing.
Ability to use a variety of software interact with reservations, answer guest inquires, and complete related tasks to arrival and departure.
Assist guests when they arrive and depart in a manner consistent with procedure
Communicate professionally using the internet, Business portal, and email.
Provide thorough information to guests inquiring about the Resort and the surrounding area(s).
Clean the public areas of the Front Desk and the vehicles daily
Sell, clean, receive, stock and face product in Village Market
Complete assigned projects including; property secures, package delivery, technology troubleshooting, minor maintenance, deliveries, and shuttles throughout each day
Be alert to changing environmental conditions and take appropriate action to provide a safe experience for yourself, the guests, as well as protecting the investment of the owner.
Emphasize customer service and safety in all aspects of operation and participate in ongoing training opportunities to maintain standards.
Acquire knowledge specific to individual properties managed by WMRL.
Acquire a detailed knowledge of other departments and businesses at the resort, and effectively communicate that information to the guest.
A professional appearance will be expected at all times including in radio and phone communications.
A courteous, helpful attitude will be displayed at all times to all guests and employees.
Responsible for aiding with cash management, counting the bank, and cash reconciliation
Perform additional activities as assigned by Manager.
Work Environment:
Moderate physical activity to include constant bending, stooping, lifting, climbing stairs, shoveling and stretching. On a frequent basis handling objects from 20- 50 pounds.
Ability to be on one’s feet for extended time periods up to 8 hours daily.
Ability to sit/stand at a computer work station for periods of up to 2 hours daily.
Operate efficiently in an office setting, using computers to communicate and aid guests
Drive company vehicles in the performance of daily duties.
Ability to work under varying weather conditions, often extreme in nature.
Requires use of approved chemical cleaning agents on a daily basis. Cleaning supplies may require use of potentially hazardous chemicals. Proper training of the use of these chemicals will be provided and safety data sheets will be available for each chemical used in the workplace.
Requires the use of lawn and grounds equipment on a daily basis. Proper training on the use of this equipment will be provided and safe use will be required.
Non-smoking environment.
Safety & Wellness:
It will be the responsibility of all team members to ensure that our internal & external guests enjoy a safe and risk free environment. All team members must be on constant alert for any unsafe conditions and work behaviors. This will involve, but not be limited to, periodic inspections of work and public areas. Follow up notification will be done to correct the condition or practice at the earliest possible opportunity
