SOBBACYCLE Studio Manager (Whitefish)

SOBBACYCLE Studio Manager (Whitefish)

18 Jul 2024
Montana, Kalispell 00000 Kalispell USA

SOBBACYCLE Studio Manager (Whitefish)

Vacancy expired!

SOBBACYCLE is searching for a Studio Manager who will propel the company forward by managing the Whitefish studio successfully and efficiently. This candidate will lead their team and embody the company culture as the face of the business. As the manager, this person will be able to solve problems creatively, exemplify organization, and operate the studio independently. The optimal candidate will have a passion for the SOBBACYCLE brand and take an active interest in the growth of the company. The ideal manager demonstrates tenacity, integrity, and self-determination. Their drive to succeed will be the ultimate determinant of the health and growth of this business.

ROLES AND RESPONSIBILITIES:

Relational

-Share and promote our company culture that empowers staff and riders to reach their highest potential

-Exemplify hospitality by providing excellent support to riders as well as staff, and instill this mentality in the team around you

-Show enthusiasm for the brand in interactions with riders and community members, and use this to develop relationships within the SOBBACYCLE community

Business IQ

-Work with ownership and staff to create business plans to optimize studio function

-Engage with businesses and organizations in the local community to increase brand awareness and expand brand partnerships

-Coordinate scheduling and staffing of studio for front of house staff

-Identify potential growth opportunities and community initiatives to further the SOBBACYCLE mission

-Create and enforce company policy in order to establish company norms

Team Building

-Embody a positive attitude in order to set the example for the team around you

-Be a resource for staffs questions, comments, and concerns inside and outside of the studio

-Hire and train front of house employees in company function and policy

-Provide feedback to ownership regarding the successes and struggles of employees

Problem Solving Ingenuity

-Operate the Whitefish studio in a self-sustaining and independent fashion

-Autonomously identify and solve challenges that arise during normal studio operation

-Communicate and coordinate with ownership to tackle difficult situations

-Exemplify a proactive mindset that minimizes conflict and strives for solutions

-Create and maintain organizational procedures that prevent studio problems.

QUALIFICATIONS:

-Previous customer service experience required, managerial experience preferred

-Must demonstrate exceptional hospitality and customer service skills

-Superior organizational abilities in order to complete challenges under time constraints

-Be willing to adapt to unconventional scheduling including weekends, early mornings, evenings, and holidays

-Must communicate proactively and transparently with all team members, customers, and ownership

-Demonstrate passion for SOBBACYCLE and fitness holistically

BENEFITS:

-Competitive compensation

-Discounted company retail

-Full access to SOBBACYCLE classes

-Growth opportunities within the company

APPLICATION QUESTIONS

please email responses

1. Please explain how you would handle the following situations:

-An instructor shows up for a class 2 minutes before class time (our policy is 15-20 minutes ahead of scheduled class time) and clients are starting to worry. No one at the desk is trained or able to teach class.

-One of your desk staff closes and leaves the studio a mess (floor clearly not swept, stains on the counter, etc.).

-A rider calls to complain about their class experience.

-You make a significant mistake during your time working with SOBBACYCLE that leaves both ownership and staff upset.

2. How do you feel that you can push the SOBBACYCLE brand forward while staying true to our mission? Please use specific ideas and examples.

3. Community is at the core of our brand and giveback initiatives are an important part of our story. Create a charity concept that is creative but aligns with the SOBBACYCLE mission and values. Use specifics to illustrate how this event will be executed.

4. What is your favorite song to workout to?

5. What is your favorite athleisure brand?

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