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Apply at: http://averillhospitality.vensuretalent.com/CareerPortal/JobDetail.aspx?RequisitionId=869&SourceId=750
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
What are we looking for?
A Guest Service Agent is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Positive attitude
Good communication skills
Committed to delivering high levels of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
Proficiency with computers and program, including Microsoft Work, Excel and Outlook
Minimum one year of customer service experience required.
What we offer
Competitive salary and incentives
Free meal per shift and other food discounts
Hilton Hotels travel discount program
Health benefits
Dental and Vision benefits
401(k) with company match
PTO and Holiday pay
Basic Life Insurance and optional Supplemental Insurance
Employee and guest focused environment
Apply at: http://averillhospitality.vensuretalent.com/CareerPortal/JobDetail.aspx?RequisitionId=869&SourceId=750
