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At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our fiberhoods. We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and work-life balance is an everyday practice.Responsible for providing product and subject matter expertise to the business customer service representatives and ensuring ALLO delivers the highest level of customer service possible. Trains and mentors Business Customer Service Representatives. Maintains customer satisfaction by providing problem-solving resources. Collaborates on the development and implementation of customer service tools, resources and documentation.- Demonstrates Company’s values, maintains a positive open demeanor, encourages different points of view, moves team forward through change; provides timely information; communicates issues with team supervisor. - Isolate and identify areas of improvement. - Provide and enhance job aids for customer service representatives. - Participates in group meetings. - Other duties as assigned.EDUCATION: 1 year of relevant job experience. Relevant job experience is described as: Job experience in similar industry Job experience with similar essential duties EXPERIENCE: Minimum of 1 year experience in customer service role in the telecom industry COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES: - Excellent Customer Service Skills - Excellent oral and written communications skills internally and customer-facing with a focus on training - Strong interpersonal, teamwork, conflict resolution and negotiation skills - Strong time management, organizational, and prioritization capabilities - Ability to challenge the status quo with a focus on continuous improvement - Ability to remain approachable in a fast-paced environment - Willingness to consider alternate approaches to facilitate training - Acceptance and respect for others and ability to see different perspectives - Experienced in Microsoft OfficeOur benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK at http://nelnetinc.com/careers/benefits/ .Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Corporate Recruiting.Nelnet is a Drug Free and Tobacco Free Workplace.Nelnet is a leading student loan servicer – but we’re even more than that. We’re a professional services company, telecommunications innovator, and K-12 and higher education expert (and that’s just the short list). For over 40 years, we’ve been serving our customers and making their dreams possible.
